Castle Serenity Pellet Stove Problems [5 Easy Solutions]

Castle serenity pellet stove users often face problems with it. The fuel stops feeding, the fire becomes lazy, the auger refuses to work, the stove won’t stay lit, and the fault light does not turn off. 

If you have one of those issues, you don’t have to worry anymore. In this article, we will talk about castle serenity pellet stove problems and solutions in detail.

Just scroll down to get the troubleshooting guide.

Castle Serenity Pellet Stove Problems [5 Easy Solutions]

Here are the most common problems of castle serenity pellet stove including solutions. Let’s begin.

1. Auger Not Working

Using cheap pellets, and having some loose screws or bent parts can make the auger refuse to work. Now you know the reasons why the auger is not working. So what about the solutions? Scroll down to read. 

1: Cheap Pellets

Using cheap pellets can cause the auger to jam real quick. When it comes to pellet stoves, it’s not a good idea to use the cheap stuff. 

Solution:

Only use quality pellets for the stove. Even if it costs more, try to take better pellets for burning.

2: Loose Screws

There is a set of screws that works for keeping the auger on the motor shaft. If the screws get loose somehow, the auger will get jammed easily.

Solution:

Remove the motor portion below the hopper. Then check the screws and tighten them properly. Don’t forget to reattach the part after tightening the screws.

3: Bended Parts

A bend motor or parts of the stove could make the auger jam. Although it is very rare, you should check whether it happened or not.

Solution:

You need to remove the motor portion again to check this thing. If there are bends in the motor, call the local representative for fixing that.

But for the ultimate solution, you can read our guide on why Castle Serenity pellet stove auger not working.

2. Castle Serenity Pellet Stove Fuel Not Feeding

Castle serenity pellet stove fuel not feeding can be caused by a lack of negative pressure in the fire chamber. Uncleaned piping/stove and auger issues can also be the reason.

After reading the core reasons, let’s jump to the detailed solutions.

1: Lack of Negative pressure in the fire chamber

A lack of negative pressure in the fire chamber could cause the issue. When the pressure sensor cannot find negative pressure in the fire chamber, it shuts the feed auger off. You will find that there is no vacuum signal on the control board. Castle serenity stove not feeding pellets? That’s for the same reason as well.

Solution:

Firstly, check all of the door seals in the stove and close them properly. Then enter the diagnostic area of the controller. Find the circle next to feeding. Highlight that circle. Wait for the auger to be cycled and start feeding pellets. Then highlight the circle of exhaust. In less than 30 seconds the vacuum signal will be highlighted.

2: Uncleaned piping/stove

The piping or the stove itself could be clogged with ash over time. If you have kept it uncleaned, it could be the reason behind the fuel not being fed. You won’t find any vacuum signal in this case too.

Solution:

Clean the piping and the stove properly. Make sure that there is no ash plugged inside.

3: Auger issues

The auger of the stove could be obstructed or damaged in some cases. The hopper lid and vacuum signals will be present, but the fuel will not be fed.

Solution:

Get the auger out of the housing and clean it. Go to the diagnostic area to highlight “feeding”. If the auger does not start working, you should replace it.

3. Pellet Stove Lazy Fire

Lazy fire can be caused by a dirty stove, poor-quality fuel, or improper airflow. And those issues can be fixed by yourself. Just keep reading the article.

1: Dirty Stove

A dirty stove can make the fire lazy and smoky. If you have kept your stove uncleaned for a long time, don’t be surprised to see a lazy fire in your stove.

Solution:

Get ready to clean your stove. Start with the fire pot, then clean the ash pan. Then go for the exhaust vent system. Use the cover plate clean-out hole to clean the stove properly.

2: Poor Quality Of Fuel

Are you using poor-quality fuel on your stove? If you are, then it’s the culprit. Low-quality fuel cannot produce strong fire in the stove. 

Solution:

Empty the fuel tank of the stove and refill it with high-quality fuel.

3: Improper Air Flow

Better fire requires proper airflow. A lazy fire cannot get enough air to burn the fuel.

Solution:

Adjust the damper properly to allow proper airflow in the stove. Remember, the amount of air should match how intense you want your fire to be.

For your convenience, you can watch this video on how to adjust the damper of a pellet stove.

4. Stove Won’t Stay Lit

Castle serenity pellet stove won’t stay lit because of a bad proof of fire switch, a defective vacuum dial, or a damaged fan.

Have you known the reasons? Now scroll below to know the solutions-

1: Bad Proof Of Fire Switch

The proof of fire switch turns the pellet stove off when it cannot sense fire in the burn pot. If the switch is damaged, it will not work properly. As a result, it will turn the stove off even when there is a fire in the burn pot. The castle serenity pellet stove starts and stops because of this. 

Solution:

Unfortunately, you need to spend some money replacing the fire switch. The replacement won’t take much time and you can do it by yourself.

2: Defective Vacuum Dial

A defective vacuum dial is not able to report the amount of vacuum properly. This could cause the stove to turn off.

Solution:

You need to replace the vacuum dial to get it working. Call a technician if you are not sure whether you can do it or not.

3: Damaged Fan

There is an exhaust fan on the stove. When your stove starts up, the fan is supposed to start blowing air. Once the air starts blowing, the pellets will be fed and the fire will be lit. If the fan is not starting, it might be damaged.

Solution:

Firstly, open the fan and check whether it’s correctly attached or not. Try detaching and reattaching the fan. If it does not work, replace the fan.

5. Castle Serenity Pellet Stove Fault Light On

The castle serenity pellet stove fault light turns on for a few reasons. The fuel can go out, the 52C proof of fire switch can get damaged, or the temperature could be too high for the stove.

However, all of the issues have a solution. Keep reading to know about those.

1: Fuel Went Out

The fault light of the castle serenity pellet stove turns on when the fire goes out. This happens when you don’t have enough fuel on the stove.

Solution:

Get some fuel for the hopper. Check the control whether started to detect fuel or not. 

2: Damaged 52C Proof Of Fire Switch

So you have filled the hopper with fuel. But the fault light is still on without any reason. Open the diagnostic area of the controller. Check the circle next to “NTC1”. If that’s not highlighted, the 52C proof of fire switch is damaged.

Solution:

You already know what to do to fix this. Yes, you need to replace the switch.

3: Overtemperature

In order to check this, you need to go to the diagnostic area again. Next to “NTC2”, you will see the temperature in Celsius. If it’s too high, it is the reason for the fault light.

Solution:

Let the stove cool down for a moment. Now restart the stove. The fault light should be gone.

FAQ

What is the life expectancy of a pellet stove?

Your pellet stove should last for at least 10 years. However, if you are not maintaining it properly, it might get damaged a few years early.

Can a pellet stove run all day?

Yes, it can run for at least 24 hours without hassle. Just make sure that you have enough pellets in stock for it.

Is it safe to leave a pellet stove on when not home?

In short, yes. Modern pellet stoves contain safety features built-in. So you don’t have to worry about burning your whole house down if you aren’t home.

How do you know if an igniter in a pellet stove is bad?

If the igniter is getting power but not glowing red-hot, it is a bad igniter. Castle serenity pellet stove igniter replacement should be a good idea in that case.

How long does a 40 lb bag of pellets last?

You can expect that amount of pellets to last for at least 24 hours. 

Conclusion

The article has been a long read, isn’t it? But you have completed it successfully. Now you have the solutions to castle serenity pellet stove problems.

Well, if still you face any issues while solving your Castle Serenity pellet stove, let us know in the comment box. We’ll come back soon with a solution.

Good luck!