Travis Industries Gas Fireplace Troubleshooting [9 Easy Solutions]

Travis Industries Gas Fireplace is a widely-accepted fireplace for every homeowner. Most homeowners love this due to its ease of use, on-demand heat, and the realistic flame or glow it offers.

Indeed, you can experience the same feeling by sitting in front of this gas fireplace as your grandfather did in front of a traditional wood fireplace. 

But a malfunctioning gas fireplace will shutter all of these enjoyments. The defective pilot light or the main burners will be enough to let you go nuts as you will not get the heat you need. 

And this Travis Industries gas fireplace troubleshooting guide will help you to solve all the fireplace problems easily.

So, keep reading…

Travis Industries Gas Fireplace Troubleshooting

From this Section, you will learn the issues that you will experience over time and how you can solve those problems. 

1. Pilot Won’t Light

Several reasons are responsible for not allowing the pilot to be lit. If the gas shut-off valves remain closed, the pilot won’t light. Or, you may don’t set the gas control knob to the Pilot position.

Similarly, if you don’t push the valve control knob or press the igniter repeatedly, the pilot light will never come on. Nonetheless, not having enough propane in the tank will be another culprit. 

Solution:

Start with inspecting all the shut-off gas valves and turn them on or open if any of them is closed.  Then, set the gas control knob to the Pilot position. Next, press the knob, which will allow the gas to flow to the pilot light.

Finally, keep pressing the igniter until you see the pilot light. And last but not least, don’t forget to check the tank level. Refill the tank with propane if needed. 

2. Thermostat Doesn’t Work

The thermostat of your gas fireplace will not work if you set the thermostat too low. Plus, the fireplace thermostat will not function anymore if the main burner switch is turned off. 

Solution:

Firstly, ensure you set the On/Off switch to the “On” position. You can find the On/Off switch behind the control cover. Then, set the thermostat to the high setting or above the room temperature.

If the thermostat still doesn’t work and you find it defective, you have no alternative but to replace it. Well, to replace the thermostat correctly, you can go through our easy steps to add a new thermostat to a gas fireplace.

3. Remote Control doesn’t Work

Here is why your remote control of Travis Industries Gas fireplace doesn’t function:

• The batteries of your remote control run out or are dead.
• Maybe the remote control receiver is set to Off.
• The remote is too far away from your fireplace.

Solution:

Do these if you experience the above issues with your remote control:

• Replace the batteries.
• Make sure you turn on the remote control receiver. 
• Bring the remote control close to your gas fireplace. 

4. Flames Are Too Short

You can see too short flames in your gas fireplace if you set it to the low setting. To fix this issue, you should adjust the flame height and turn it to a High position. Below, we will show you how to do it. 

Solution:

Like other gas fireplaces, your Travis Industries gas fireplace has an adjustable flame. You can adjust it to tailor the look and heat output according to your needs.

To adjust the flame, locate the middle dial on the gas control valve. Turn the dial counter-clockwise to adjust the flame higher just like in the picture given above.

Well, if the flame adjustment doesn’t work, you should follow our complete guide on reasons & simple solutions for gas fireplace flame too low to fix the issue.

5. Too High Flames in The Gas Fireplace

Are you struggling with the issue of too high a flame in your Travis gas fireplace? Have you rotated the flame adjustment dial to lower the flame? If not, we recommend you try this first.

However, when the answer is “yes” & the flame adjustment failed to fix the flame too high issue. Then, one or more reasons given below could be the culprit behind the problem.

• High gas pressure
• Burner type may be wrong
• Faulty gas valve

Solution:

Start the fixation process by checking the gas pressure & adjust it. Also, make sure you adjust the gas regulator properly. But when you get the regulator defective, you need to replace it.

However, if the gas pressure is perfectly okay, now it’s time to visually inspect your gas fireplace’s burner type. Ensure you installed the right type of burner that is suitable to burn gas in your unit.

Lastly, check the gas valve using a digital multimeter to find out whether it is the main culprit or not. If the gas valve is okay, ensure it is opened. Plus, you adjust the control valve accurately.

But when you find the gas valve is faulty, you need to replace it with a new one. Well, if you are not so handy with the whole process, you can hire a professional.

Alternatively, to deal with the above-mentioned problem correctly, you should follow our easy instructions on too high flame in a gas fireplace.

6. The Glass is Covered By A Thin Layer of Shoot

As you have stopped here, you must have a shooting-covered glass problem. Right? Don’t worry because you can fix the issue easily. However, before jumping into the solution, let’s know the causes first.

• Incorrect installation of the logs or coals
• Improper air shutter adjustment

Solution:

Visually inspect the log setting whether they are correctly installed as in the picture given below or not.

If not, you should set the logs rightly because you don’t have any alternative to fix the issue.

Well, start with the rear log placement. Make sure you place the rear log’s flat notch on both sides properly on the grate. Then, slide the log back to the end brackets on the grate just like in the picture below.

Next, set all the logs according to the first picture in this section.

However, if your log installation is absolutely fine, go for the next step by checking the air shutter. Ensure you adjust the air & gas flowing correctly. Improper adjustment of the air shutter can produce sooting due to incomplete combustion in the flame.

In case, you are not flexible with the whole procedure, you can hand over the fireplace installation to a professional or your local Travis gas fireplace dealer.

7. Main Burners Won’t Start

The main burners of your Travis Industries Gas Fireplace will not start for the following possible reasons:

• The On/Off switch may remain in the “Off” position.
• You may set the thermostat too low or it is disconnected or gets defective. 
• The remote is not working accurately
• No fuel in the tank
• The pilot doesn’t light

Solution:

First, make sure you set the On/Off switch to the “On” position. 

Then, check the thermostat & ensure it is connected correctly. Plus, set the thermostat to a high setting or above the room temperature. If the thermostat doesn’t work properly, you need to replace it.

When you get the thermostat & the tank level is okay, now it’s time to check out the remote instructions to fix it.

Finally, inspect the pilot assembly & clean it as a dirty pilot can’t be lit. Well, if setting the gas control knob to the pilot position and continuously pressing on the pilot igniter repeatedly fails to light the pilot, we bet it gets defective.

Well, in this case, try to fix the issue by watching the video or replacing the pilot light with a new one.

2 More Issues With Your Travis Industries Gas Fireplace

Like the problems we mentioned above, you can also experience the following issues with the Travis Industries Gas Fireplace.

1. Pilot Goes Out Intermittently

The pilot light will not come on, or it may go out intermittently if you shut off the gas supply. To fix the problem, we recommend you turn on the gas supply. If turning the gas supply will not solve the pilot issue, call the Travis Tech Support Team for help. 

2. Flames Are Too Blue

The blue flame will come on when you start the fireplace. After fifteen minutes, the blue flame will turn to a lifelike yellow or orange color. In fact, the blue flame you see in the initial stage is normal as you can see in the picture below.

But if the flames are too blue continuously, maybe the air shutter is widely opened. Check & adjust the air shutter properly to fix this issue. 

FAQ

Why is my Travis Industries fireplace beeping?

Your Travis Industries Fireplace will beep if the batteries of the remote control are dead. So, replace the batteries with ones to fix this issue. 

How do I program my Travisdustries remote?

To program your Travis Industries Remote, press the PRG button on the receiver. Now, press the power button on the remote control to sync up the remote. Now, you can control the gas fireplace with the remote control. 

Do gas fireplaces turn off automatically?

Yes, most of the new gas fireplaces have some safety features. An automatic gas shut-off is one of them that allows the gas fireplace to turn off automatically when there is carbon monoxide build-up or pilot light goes out, or the unit gets too cold.

Conclusion

Like every electric appliance, your Travis Industries Gas Fireplace will start malfunctioning over time. For example, the pilot will not light, or the main burners will not start are some examples of them. We broke down every possible issue you may go through in this troubleshooting guide. 

So, you can bookmark this guide so that you can detect the fireplace issue right off the bat. And don’t hesitate to reach out to your dealer if the solution we provide will not work for your fireplace problems.