Travis Industries Gas Fireplace Troubleshooting [8 Easy Solutions]

Travis Industries Gas Fireplace is a widely-accepted fireplace to every homeowner. Most homeowners love this due to its ease of use, on-demand heat, and the realistic flame or glow it offers. Indeed, you can experience the same feeling by sitting in front of this gas fireplace as grandfather did in front of a traditional wood fireplace. 

But a malfunctioning gas fireplace will shutter all of these enjoyments. The defective pilot light or the main burners will be enough to let you go nuts as you will not get the heat you need. 

And this Travis Industries Gas Fireplace Troubleshooting guide will help you to solve those fireplace problems easily.

So, keep reading…

 

Travis Industries Gas Fireplace Troubleshooting

From this Section, you will learn the issues that you will experience over time and how you can solve those problems. 

1. Pilot Will Not Light

Several reasons are responsible for not allowing the pilot to be lit. If the gas shut-off valves remain closed, the pilot won’t light. Or, you may don’t set the gas control knob to the Pilot position. Similarly, if you don’t push the valve control knob or press the igniter repeatedly, the pilot light will never come on. Nonetheless, not having enough propane in the tank will be another culprit. 

Solution:

Start with inspecting all the shut-off gas valves and turn them on or open if any of them is close.  Then, head over to push the gas control knob to the Pilot position. Next, press the knob in, which will allow the gas to flow to the pilot light. Finally, keep pressing the igniter until you see the pilot light. And last; not least, don’t forget to check the tank level. Refill the tank with propane if needed. 

2. Main Burners Will Not Start

The main burners of your Travis Industries Gas Fireplace will not start for the following reasons:

  • The pilot doesn’t light.
  • The On/Off switch may remain in the Off position.
  • You set the thermostat too low or it may get defective. 

Solution:

First off, inspect the pilot light. If setting the gas control knob to position and continuous press on the pilot igniter repeatedly fail to light the pilot, we bet it gets defective. In this case, call Travis Industries Tech Support for help. 

Secondly, make sure you set the On/Off switch to the On position. 

And lastly, set the thermostat to the high setting or above the room temperature. If the thermostat doesn’t work properly, call your dealer for service. 

3. Remote Control Doesn’t Work

Here is why your remote control of Travis Industries Gas fireplace doesn’t function:

  • The batteries of your remote control run out of or are dead.
  • Maybe the remote control receiver is set to Off.
  • The remote is too far away from your fireplace.

Solution:

Do these if you experience the above issues with your remote control:

  • Replace the batteries with new one.
  • Make sure you turn on the remote control receiver. 
  • Bring the remote control close to your gas fireplace. 

4. Thermostat Doesn’t Work

The thermostat of your gas fireplace will not work if you set the thermostat too low. Therefore, the fireplace thermostat will not function anymore if the main burner switch is turned off. 

Solution:

Firstly, ensure you set the On/Off switch to the On position. You can find the On/Off switch behind the control cover. Then, set the thermostat to the high setting or above the room temperature. If the thermostat still doesn’t work, call the dealer for service. And if you find it defective, add a new thermostat to replace the old one.

5. Flames Are Too Short

The flames of your gas fireplace will be too low if you set it to the low setting. To fix this issue, you should adjust the flame height and turn it to a High position. Below, we will show you how to do it. 

Solution:

Like other gas fireplaces, your Travis Industries Gas fireplace has an adjustable flame. You can adjust it to tailor the look and heat output according to your needs. To adjust the flame, locate the middle dial on the gas control valve. Turn the dial counter-clockwise to adjust the flame higher. 

3 More Issues With Your Travis Industries Gas Fireplace

Like the problems we mentioned above, you can also experience the following issues with the Travis Industries Gas Fireplace.

1. Pilot Goes Out Intermittently

The pilot light will not come on, or it may go out intermittently if you shut off the gas supply. To fix the problem, we recommend you turn on the gas supply. If turning the gas supply will not solve the pilot issue, call the Travis Tech Support Team for help. 

2. Flames Are Too Blue

The blue flame will come on when you start the fireplace. After fifteen minutes, the blue flame will turn to a lifelike yellow or orange color. Indeed, the blue flame you will see in the initial stage is normal. 

Therefore, if you don’t adjust the air shutter correctly, the flame will be too blue. So, adjust the air shutter properly to fix this issue. 

3. Thin Layer of Shoot Covers The Glass

If you don’t set or install the logs or coals correctly, the glass of your fireplace will be covered with a thin layer of soot. Nonetheless, improper air shutter adjustment is another culprit behind this issue. To fix the problem, install the fireplace with a professional.

FAQs

Why is my Travis Industries fireplace beeping?

Your Travis Industries Fireplace will beep if the batteries of the remote control are dead. So, replace the batteries with ones to fix this issue. 

How do I program my Travisdustries remote?

To program your Travis Industries Remote, press the PRG button on the receiver. Now, press the power button on the remote control to sync up the remote. Now, you can control the gas fireplace with the remote control. 

Conclusion

Like every electric appliance, your Travis Industries Gas Fireplace will start malfunctioning over time. For example, the pilot will not light, or the main burners will not start are some examples of them. We broke down every possible issue you may go through in this troubleshooting guide. 

So, you can bookmark this guide so that you can detect the fireplace issue right off the bat. And don’t hesitate to reach out to your dealer if the solution we provide will not work for your fireplace problems. 

Share & Help

20 thoughts on “Travis Industries Gas Fireplace Troubleshooting [8 Easy Solutions]”

    • Hi Thomas

      The gas fireplace’s light usually stops working because of the spark igniter problem. Clean out the dirt and debris build-up between the thermocouple and igniter. Hopefully, it will light again.
      On the other hand, your fireplace’s fan would stop working because of a shorted-out fan motor, blown fuse, or tripped circuit breaker. Contact a technician to know the exact reason.

      Thanks

      Reply
  1. 12/29/2021

    I have followed the Travis Industries Gas Fireplace instructions about starting the fireplace when the pilot is ignited. We have not had the fireplace working for at least a year. I put
    new AAA batteries in our remote starter. The pilot is on, and there is a clicking sound in the fireplace when the right arrow on the remote is depressed. Any information you could give would be greatly appreciated. Avoiding a service call is atop my list.

    Pierce White

    Reply
    • Hi Gerald

      The problem may be with pilot light, thermocouple, and thermopile. Check them if they are faulty and replace them. Hope, you will get the solution.

      Thanks

      Reply
  2. My touch pad controller is dead and the lights in the fireplace are on. I have turned off the power trying to reset but light stays on and touch controller is dead.

    Reply
  3. Hi,

    We had a new fireplace installed and the remote works intermittently, sometimes we can reset it other times it will not reset when hitting the button on the control unit. The control unit reset beeps, but the remote will not. Then sometimes it will randomly reset the next day. Could there be some interference? They just put a new unit in with an antenna and we are having the same issue.

    Reply
  4. Hi William, I have been having problems with my Fireplace Xtrordinair 36 DV XL 321651. The first issue I had was pilot not staying on when starting. (I cut my pilot off during warm weather). Then, main burner won’t come on. The remote is saying its on. I see on the control module the light is on. I tap on the gas valve and it will come on. Then I can watch it for a while and the main will cut off and I still hear gas on. I just cut he main off. Can the gas valve be refurbished? I found one at Fire-parts.com (Robertshaw millivolt valve 50% turndown quick dropout (propane)) FP0804 $312. I couldn’t find the pilot assembly. I have checked with several TRAVIS Industry dealers, no response or they say they can not get parts. I was just going to replace pilot assembly and valve but I would be just guessing and wasting money if it was something else causing the problem. Any and all help is appreciated. Thanks.

    Reply
  5. I have a Avalon prairie gas stove from 2008.. pilot lights .. when I turn on it runs for 30 to a minute and everything blows out.. won’t stay running

    Reply
    • Hi Craig

      Generally, this type of problem happens when dust gets into the pilot assembly. As a result, the pilot produces a lazy flame that lifts away from the thermocouple and causes dropping the temperature of the thermocouple. And finally, all these are responsible for shutting off the gas valve.

      To solve the issue, clean the pilot assembly and check the gas supply whether it is enough or not.
      If it doesn’t work, take help from a professional tech.

      Thanks.

      Reply
  6. Hi William, I have Travis Fireplace Xtrordinair 36 DV XL model 321651. I was having problems with pilot assembly not staying on. Cleaned the assembly. Next once pilot is on, and I turn on by remote (remote says it is on but main burner not lit. Module light is on. I can tap gas valve and it will light up. Then it cut off and gas stays on. Can Robertshaw gas valve ($320) be the problem. Can I purchase it somewhere cheaper than this? Should I replace both or is it something else?
    Need LP gas control valve . Travis Industries
    Part number. 97300130

    Also Pilot assembly LP
    Part number 93006021

    Reply
    • Hi Amy

      Did you clean the thermocouple? If not, first try cleaning it. Also, clean the clogged burner ports. Plus, ensure the gas pressure. Yet, if you find the issue is existing, then think the gas valve is the culprit and replace the gas valve. You can get cheaper than your mentioned price online like from amazon.

      Thanks

      Reply
  7. pilot light not staying lit… pilot light, thermocouple, and thermopile replaced. functioned well for one week then pilot went out, again not staying lit. Service person said its a low flow. We have natural gas. Any commets to add for troubleshooting?

    Reply
  8. I need service. I am in Kansas City area. I have a 864 clean face. Who can I contact. The fireplace takes a long time to light. It’s 6 years old Please contact me. Thanks

    Reply

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