Travis Industries Gas Fireplace Troubleshooting [8 Easy Solutions]

Travis Industries Gas Fireplace is a widely-accepted fireplace to every homeowner. Most homeowners love this due to its ease of use, on-demand heat, and the realistic flame or glow it offers. Indeed, you can experience the same feeling by sitting in front of this gas fireplace as grandfather did in front of a traditional wood fireplace. 

But a malfunctioning gas fireplace will shutter all of these enjoyments. The defective pilot light or the main burners will be enough to let you go nuts as you will not get the heat you need. 

And this guide on Travis Industries Gas Fireplace Troubleshooting will help to troubleshoot and solve those fireplace problems. 

Travis Industries Gas Fireplace Troubleshooting

From this chapter, you will learn what the issues you will experience over time and how you can troubleshoot those problems. 

Troubleshoot 1. Pilot Will Not Light

Several reasons are responsible for not allowing the pilot to be lit. If the gas shut-off valves remain closed, the pilot won’t light. Or, you may don’t set the gas control knob to the Pilot position. Similarly, if you don’t push the valve control knob or press the igniter repeatedly, the pilot light will never come on. Nonetheless, not having enough propane in the tank will be another culprit. 


Start with inspecting all the shut-off gas valves and turn them on or open if any of them is close.  Then, head over to push the gas control knob to the Pilot position. Next, press the knob in, which will allow the gas to flow to the pilot light. Finally, keep pressing the igniter until you see the pilot light. And last; not least, don’t forget to check the tank level. Refill the tank with propane if needed. 

Troubleshoot 2. Main Burners Will Not Start

The main burners of your Travis Industries Gas Fireplace will not start for the following reasons:

  • The pilot doesn’t light.
  • The On/Off switch may remain in the Off position.
  • You set the thermostat too low or it may get defective. 


First off, inspect the pilot light. If setting the gas control knob to position and continuous press on the pilot igniter repeatedly fail to light the pilot, we bet it gets defective. In this case, call Travis Industries Tech Support for help. 

Secondly, make sure you set the On/Off switch to the On position. 

And lastly, set the thermostat to the high setting or above the room temperature. If the thermostat doesn’t work properly, call your dealer for service. 

Troubleshoot 3. Remote Control Doesn’t Work

Here is why your remote control of Travis Industries Gas fireplace doesn’t function:

  • The batteries of your remote control run out of or are dead.
  • Maybe the remote control receiver is set to Off.
  • The remote is too far away from your fireplace.


Do these if you experience the above issues with your remote control:

  • Replace the batteries with new one.
  • Make sure you turn on the remote control receiver. 
  • Bring the remote control close to your gas fireplace. 

Troubleshoot 4. Thermostat Doesn’t Work

The thermostat of your gas fireplace will not work if you set the thermostat too low. Therefore, the fireplace thermostat will not function anymore if the main burner switch is turned off. 


Firstly, ensure you  set the On/Off switch to the On position. You can find the On/Off switch behind the control cover. Then, set the thermostat to the high setting or above the room temperature. If the thermostat still doesn’t work, call the dealer for service. And if you find it defective, add a new thermostat replacing the old one.

Troubleshoot 5. Flames Are Too Short

The flames of your gas fireplace will be too low if you set it to the low setting. To fix this issue, you should adjust the flame height and turn it to a High position. Below, we will show you how to do it. 


Like other gas fireplaces, your Travis Industries Gas fireplace has an adjustable flame. You can adjust it to tailor the look and heat output according to your needs. To adjust the flame, locate the middle dial on the gas control valve. Turn the dial counter-clockwise to adjust the flame higher. 

3 More Issues With Your Travis Industries Gas Fireplace

Like the problems we mentioned above, you can also experience the following issues with the Travis Industries Gas Fireplace.

1. Pilot Goes Out Intermittently

The pilot light will not come on, or it may go out intermittently if you shut off the gas supply. To fix the problem, we recommend you turn on the gas supply. If turning the gas supply will not solve the pilot issue, call the Travis Tech Support Team for help. 

2. Flames Are Too Blue

The blue flame will come on when you start the fireplace. After fifteen minutes, the blue flame will turn to a lifelike yellow or orange color. Indeed, the blue flame you will see in the initial stage is normal. 

Therefore, if you don’t adjust the air shutter correctly, the flame will be too blue. So, adjust the air shutter properly to fix this issue. 

3. Thin Layer of Shoot Covers The Glass

If you don’t set or install the logs or coals correctly, the glass of your fireplace will be covered with a thin layer of soot. Nonetheless, improper air shutter adjustment is another culprit behind this issue. To fix the problem, install the fireplace with a professional.


Why is my Travis Industries fireplace beeping?

Your Travis Industries Fireplace will beep if the batteries of the remote control are dead. So, replace the batteries with ones to fix this issue. 

How do I program my Travisdustries remote?

To program your Travis Industries Remote, press the PRG button on the receiver. Now, press the power button on the remote control to sync up the remote. Now, you can control the gas fireplace with the remote control. 


Like every electric appliance, your Travis Industries Gas Fireplace will start malfunctioning over time. For example, the pilot will not light, or the main burners will not start are some examples of them. We broke down every possible issue you may go through in this troubleshooting guide. 

So, you can bookmark this guide so that you can detect the fireplace issue right off the bat. And don’t hesitate to reach out to your dealer if the solution we provide will not work for your fireplace problems. 

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