Heat Surge Electric Fireplace Troubleshooting [7 Easy Solutions]

Heat Surge electric fireplaces assist you to feel warmth and comfort at a reasonable cost. But it’ll be a troublemaker after stopping work like shutting off, flames going out, no heat from the fireplace, blowing cold air, etc.

heat surge electric fireplace troubleshooting guide

Whatever your fireplace issue, now let’s find the solution from our Heat Surge electric fireplace troubleshooting guide to solve your fireplace problem.

Heat Surge Electric Fireplace Troubleshooting [7 Easy Solutions]

Heat surge electric fireplaces can irregularly fail or break down like other electric appliances. Here we have enlisted 7 easy solutions that’ll help to troubleshoot your electric fireplace.

1. Heating Unit Turns Off

Some of the reasons for the shutting down of an electric fireplace are overheating the unit, restricted airflow, reaching the temperature setting, blocking the heater outlet, dirty elements, and using incorrect bulbs.


  • Verify the power cord is connected to an electric socket
  • Follow the instructions properly
  • Remove the obstructions that block airflow
  • Check the installed filter for cleanness & blockage
  • Tap the reset button placed on the top left zone of the back of the appliance
  • Unplug for 10 minutes, then retry
  • Examine the housebreaker

2. Flame Without Heat

Heat may not be circulated for the wrong thermostat setting or if the heater control button is off.


  • Set the thermostat entirely proper or high
  • Check the high heat or low heat button is on

3. The Fireplace Not Bright Enough

It could be a straightforward case of disconnected or loose light bulbs. 


  • Check unit is obstructed in and became on
  • Confirm light bulbs are attached tight and not burned out
  • Make sure the flame has not been attenuated by utilizing controls

4. Producing Excessive Noise

This problem usually occurs when the flame tube is in a faulty position, or dirty motor, or the damaged control panel of flame speed.


  • Unplug the fireside from the electric outlet
  • Let cool the light bulbs for 15 minutes
  • Detach the bottom cover of the fireplace by removing the two screws
  • Hold the left quit of the flame tube displayed on the left and press upward till the pole of the tube is placed into the chamber that is positioned in the middle of the bracket
  • Replace the decrease in the front cowl
  • Plug the hearth into the electric outlet
  • Turn the fireplace on

5. Fireplace Flame Effect Not Working

Don’t get the flame effect in your electric fireplace? Then, the culprit behind the issue could be the burning out of the bulbs or a defective flame rod.


  • Disconnect the power of the fireplace
  • Open the excess cover on the back of the fireplace unit
  • Make a replacement of the bulb(s) when they are burnt out
  • In case the motor that runs the rod fails to work, restore the motor if manageable
  • When the flame acts are squeaking at working, make the rod slippery

6. The Power Cord Becomes Warm

Heaters are regarded as high-draw applications, and small amounts of the warmth of the cable are customary and acceptable. Damaged outlets are responsible for heat and high resistance. If it is not touchable, you’ll have a problem.


  • Unplug the cord
  • Try to put it in another outlet
  • If it is not working, call an electrician to overlook the outlet

7. Circuit Breakers Flipping

This can happen if there is any kind of short circuit on the wire. 


  • Check the circuit is not plugged into other appliances
  • Do not use surge protectors, power strips, or short addition cords
  • Plugged on another circuit
  • Install a staunch outlet


Why does there a jumpy flame on the electric fireplace?

After being uncovered, the fireside requires to regulate to room temperature in cold climates throughout transport or storage. Ready the fireplace to take a seat down unplugged in a heat location for 1 hour previous to use.

Why does EC show on an electric-powered fireplace?

Under everyday operation, while energy is interrupted from both an interruption or from unplugging from the socket while yet in operation, error code “EC” can also additionally seem at the LCD manage panel, and the fireplace will stop operation.

Why is the electric fireplace waving cold air?

It’s a common situation for air conditioners or heaters to put out room temperature air properly after they become on. The system normally takes time to heat up because the air travels via the ducts into the nearby. Hence, maximum of the time, bloodless air may want to pop out via the heater proper after it is grown to become on.

Where is the light bulb in an electric fireplace?

The bulb in an electric-powered fireside is usually placed inside the middle of the unit.

How lengthy do electric-powered fireplaces ultimate?

Electric fireplaces can ultimate for 10-twenty years relying on how often they’re used. Many producers provide warranties starting from 1 yr to ten years, relying on the model.

Can electric-powered fireplaces seize the fire?

As there is no actual fire in an electric-powered fireplace, there are no flames, and no dangerous emissions may be produced, creating electric-powered fireplaces a completely secure opportunity for different sorts of the fireplace.

What is the reason for shaky flame and light in movement?

This fireside is provided with an automated tip transfer. This transfer will close the energy off if the unit is tipped to forty-five degrees. This protection tool will cause the flame to appear shaky at some point of motion while plugged in and operating, which is normal.

Bottom Line:

Hopefully, the tips from the fireplace manual for your Heat Surge electric fireplace restoration could help you to fix your issue. If it could not, then, you should call for service.

About William

William is the founder of Fireplacehubs.com. He has real life practical skills in fixing smoker & heating appliance issues. He loves to share his knowledge & helps others in fixing their appliances & saving their money. William firmly believes that anyone can repair his or her unit with the correct guidance & knowledge. See more at about us.

22 thoughts on “Heat Surge Electric Fireplace Troubleshooting [7 Easy Solutions]”

  1. with a remote control, will the fan operate with a bad bulb. I’m not sure if my remote is bad. I put new batteries in it and it doesn’t work. I don’t know if it’s bad or the bulbs need to be relaced.

    • Hi Francis

      Yes! your electric fireplace’s fan could operate with a bad bulb. But in this case, you will not see any light coming from it. If you confirm that the fireplace’s motor is running but you are seeing no light from it, then probably the bulb goes bad. Replace the bad bulb and fix the issue.

      Press the remote’s button and check whether you are seeing a red light or not. If you see the red light coming from your remote then your remote control is not bad. You don’t need to replace it.


  2. light will not shut off after i turn unit off
    why does the light stay on all the time, the roller flames shut off but the bulb stays on all the time

    • Hi Greg

      It might be due to a tightly bent or over-stretched power cor. You can check the cords to the lights. Plus check your fuse box or breaker and find if any switches got tripped. Inspect the fuse on the electric fireplace and replace it if necessary. Then try another socket to plug the power cord. If, you find the issue is still, then contact the Heat Surge support center or a technician.


    • Hi Ron

      Generally, this type of problem happens due to dusty heaters and heating elements, or a dirty or neglected fireplace. First, try cleaning the fireplace and do it regularly. Plus, remove the dust from the inlet and outlet of the heater, and the heating element.
      Hope you will get the solution.


    • Hi Jenny

      Yes, you can get “only flame without heat” setting on a mini Heat Surge Fireplace which is existed on the back side of the fireplace.

      But, in the case of a bigger one, you can enjoy the flame without heat by raising the flame rate & lowing the heat rate.


    • Hi Sarah

      To get a solution, first, check all the wiring connections & fix them if you get any loose or faulty connections. Make sure you plug your unit into a standard outlet.
      Also, check the circuit breaker whether any switch is tripped or not. In case you find a tripped switch, first, switch off the main electricity power, then try to flip the switch.

      If it doesn’t work, you may need to replace the circuit breaker.

      In this case, you should hire an electrician if you are not experienced to do the electrical task.

      Hopefully, your problem will be solved.

      Wish you all the best.

  3. My light works fine or the flames but makes a terrible noise when the heat part is turned on, then takes a minute or so after hitting the off button. Has a grinding noise.

    • Hi Brenda

      As your electric fireplace makes grinding noise, check the flame motor & replace it if needed. Then, turn on the heater & if still you hear the same grinding noise, you may need to replace the blower motor.

      Hopefully, your problem will be solved.

      Best of luck!

    • Hi Sandra

      To fix the issue, first, make sure you installed the remote batteries correctly. Also, inspect the receiver batteries & replace them if needed. Plus, ensure the receiver slide switch is in the right position.

      Best of luck!

  4. Bulbs have been replaced but don’t light when fireplace is turned on. Heater works, blower motor works, etc. just no lights? What could the problem be?

    • Hi Robert

      To fix the issue, check the circuit breaker that may be tripped. Just flip it back on. If you get the circuit breaker is okay, inspect the other parts. Also, make sure all the wirings are connected perfectly.

      Hopefully, your problem will be solved.

      Best of luck!

    • Hi Cody

      As the outlet is not the problem, check the fuse inside the fireplace that may be blown & fix it.

      Hopefully, you’ll get the solution.

      Wish you all the best!

  5. My unit is from 2008 and company no longer carries parts…so much for Amish longevity. Lights on, flame on, no heat comes out. What part needed? Where get from. Company’s ‘service locations either closed up or aren’t working on Heat Surges.

    • Hi Debbi

      To fix your electric fireplace issue, first, try to reset it. To reset, first, turn the unit off & unplug it, wait for 5 minutes, & then plug it in again & turn on your electric fireplace.

      Hopefully, your fireplace issue will be solved.

      Wish you all the best!


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