Majestic Gas Fireplace Troubleshooting [7 Easy Solutions]

A defective Ignitor, the burner won’t light, a strange smell, failure to create a pilot flame, and a gas leak are the crucial reasons for which you may need the majestic gas fireplace troubleshooting guide.

majestic gas fireplace troubleshooting guide

However, irrespective of your type of Majestic Gas Fireplace, you may often encounter various problems.

Therefore, this article will provide a thorough guideline by which you can solve the problem all by yourself.

Majestic Gas Fireplace Troubleshooting [ 7 Easy Solutions]

A majestic gas fireplace is a practical option for warming your particular room or comfortable place. The most common issues and solutions for this fireplace are the following:

1. Defective Ignitor

Majestic gas fireplace’s defective Ignitor is a significant problem for which the stove may not start properly. The causes of this problem are the following:

  • Ignitor fails to create a spark
  • Outdated or expired battery in Ignitor module
  • Defects in the ignitor’s entire module box


Push the control knob by setting it at the “Pilot” position. Hold the control knob there for some time and check whether the Ignitor created a spark or not. If the ignitor module becomes expired or outdated, replace it.

2. Burner Won’t light

A majestic gas fireplace burner won’t light even if the stove pilot lights appropriately. The reasons why the burner fails to ignite correctly are the following:

  • Clogged burner orifice
  • Dust, dirt, or debris buildup in the burner orifice
  • Too small burner orifice diameter
  • Too low inlet gas pressure


Dust, dirt, or debris buildup causes clog in the burner orifice, thus clean the debris by inserting a pipe cleaner in the orifice. Check the burner orifice diameter; replace it if it is too small because it prevents the proper functioning or working of the burner. Again, check the gas connection and confirm the inlet gas pressure at the appropriate level.

3. Strange Smell

While your majestic gas fireplace operates, it may emit a strange smell. The unpleasant odors of the stove occur for the following reasons:

  • Manufacturing process burn-off residue
  • Burning vapors from hairspray, paint, air fresheners, or glue
  • Inadequate room ventilation
  • Gas leak


Whenever a strange smell comes from your majestic gas fireplace, open the room’s window and turn on the stove until the lousy odor disappears. Some of the essential steps you need to follow are:

  • Avoid burning vapors from household items, including paint, hair spray, glue, etc.
  • Ensure adequate room ventilation
  • When the fireplace is operating, avoid using odor-producing products
  • Check the gas leak and immediately contact the local gas company

4. Fail to Create the Pilot Flame

The majestic gas fireplace fails to create the pilot flame for various reasons. The reasons are:

  • Misaligned or defective pilots electrode
  • Defective spark Ignitor of the stove
  • Improper setting of the control knob in the “Pilot” position
  • Extreme gap between the Pilot and the electrode


Before lighting the pilot flame, do the following:

  • Replace the misaligned or faulty electrode
  • Remove the glass door
  • Set the control knob at the proper pilot position
  • Verify the 1/8-inch gap between the Pilot and the electrode

5. Blowing Out Pilot Light

Majestic gas fireplace pilot light blowing out for the following reasons:

  • Malfunction in thermocouple
  • Gas line blockage
  • Too little or too much air near the burner


To solve the pilot light blowing-out problem of the majestic gas fireplace, you need to follow the correct procedure. And the solutions are:

  • Proper gas control placement in the “Pilot” position
  • Hold the thermocouple button for a long time to heat up
  • Clean and remove the gas line blockage 
  • Ensure adequate air supply around the burner

6. Gas Log Fireplace Not Turning On

The majestic gas fireplace adds warmth to your comfort zone. But if it is not turned on, it could be an unwelcome surprise for the users. However, the reasons behind this problem are:

  • The fireplace’s gas supply is turned off
  • Pilot light problem
  • Lower thermostat setting and higher room temperature


The easy solutions to this problem are the following:

  • Ensure adequate gas supply/ turn on the gas supply
  • Check the pilot light
  • Adjust the thermostat set to a higher level

7. Thermocouple Problems

The faulty thermocouple is one of the causes of the majestic gas fireplace pilot won’t stay lit. The reasons for this problem are the following: 

  • Enough heat is not reaching the thermocouple
  • Faulty one
  • The location difference with the Pilot is too long


You can minimize the difference and adjust the position to solve the problem by reaching near the burner or under it. But, first, make sure that enough heat is getting to it. 


How to Light the Pilot Light on the Majestic Gas Fireplace?

If your Majestic gas fireplace Pilot is emitting the gas but still not lighting, the potential problem may be in the spark igniter. So first, clear the debris and dust buildup between the thermocouple and the pilot light igniter.

Does the Gas of the Majestic Gas Fireplace Turn Off When the Pilot Goes Out?

The pilot lights and their associated modern gas appliances include the fail-safe device. For example, if the majestic gas fireplace pilot goes out, the fail-safe device automatically closes off the appliance’s gas. The valves get automatically closed, and it prevents the gas from leaking.

How to Manually Turn On the Majestic Gas Fireplace?

To manually turn on your gas fireplace, follow the steps below:

  • The magnificent gas fireplace includes the user manual, have a look at it
  • Remove the outer cover of the fireplace
  • On the gas valve knob of the majestic gas fireplace, put the key
  • Ignite the burner using a long lighter
  • Turn on the key

Do All the Majestic Gas Fireplaces Have a Pilot Light?

Yes! Most of the majestic gas fireplace consists of a standing pilot light. The pilot light consists of a small flame that burns all the time, even if you are not using it. Sometimes the pilot light and its valve is not visible as it locates behind the fireplace.

How to Clean the Inside of Majestic Gas Fireplace?

Gently clean the inside of the Majestic gas fireplace using the fireplace brush or small brush. For cleaning inside, follow the steps below:

  • Turn the gas off or switch off the valve
  • Use a vacuum to remove dust, dirt, chips, debris, or foreign objects
  • Wipe down the fireplace’s logs
  • Clean the doors and screens of the majestic gas fireplace
  • Finally, replace the old logs


Going through the above majestic gas fireplace troubleshooting guide, you probably now know what problems you can face and what the solutions are. We tried to cover the most common problems and their solutions in this article.

Even if you are confused about a new situation and not getting the answer, you can let us know. Comment in the comment box regarding which type of problem you face, and we will guide you ASAP. 

Note: You can also read how to fix when the gas fireplace fan not turning off.

About William

William is the founder of He has real life practical skills in fixing smoker & heating appliance issues. He loves to share his knowledge & helps others in fixing their appliances & saving their money. William firmly believes that anyone can repair his or her unit with the correct guidance & knowledge. See more at about us.

15 thoughts on “Majestic Gas Fireplace Troubleshooting [7 Easy Solutions]”

  1. it sure would be handy to show the pilot light adjustment screw mounted on the gas controller of a Majestic gas fireplace….. of the two screws available, I have no idea which one is for the pilot light as I’ve replaced the thermocouple/thermopile/ignitor/pilotlight burner assembly, but the flame height is not adequate to keep the the thermopile or thremocouple in the heat. More pictures please.

  2. When majestic fireplace shuts off after reaching set thermostat temperature a bang heard like a expansion/contraction noise. Does not happen on each shutoff.
    Any thoughts.

    • Hi James

      As your fireplace is made of stainless steel that is thin, the metal expands when it heats & contracts when it cools. Consequently, you heard a noise like an expansion/contraction.

      Well, it is a normal part of your fireplace use when it is tolerable.
      But if there is excessive noise, it would be wise to contact the Majestic customer support center or a qualified technician.

      Have a great day!

  3. I can turn my gas control valve through off, pilot, and on back and forth when the pilot is not lit. When lit I can not turn the valve away from pilot to on or off. I measure the thermopile output at around 500mv . I think the les than 750mv output could be the problem. Does that seem correct??

    Len Ivel

  4. Hi,
    We have Majestic Gas Fireplace MH28669. The problem with our fireplace is such that flame goes off and on ever 3-5 minutes. The thermopile is at 315 milivolts. Could it be defective? Any other suggestions?
    Thank you,

    • Hi Lech

      Your gas fireplace flame goes off due to faulty or dirty sensors, dirty pilot assembly, or any defective parts.

      Well, to fix the issue, clean the pilot assembly first. Blowing compressed air to clean it is a good idea. Plus, you may need to replace the part that you get defective.

      However, if cleaning of pilot assembly can’t fix the problem, contact the Majestic customer support center.

      Hopefully, you can solve the issue.

      Wish you all the best!

  5. Hi
    Replaced thermocouple, thermopile, pilot, and spark. All new. When I push in for gas to go to pilot, I can smell the gas but the pilot doesn’t light. Spark igniter is working. I put a match to the pilot just in case the igniter wasn’t right. Nothing. Checked for leaks and didn’t find any. Pulled whole assembly out I just put in and blew air threw pilot tube and air came out at pilot. Before I replaced with new assembly I could light the pilot but it wouldn’t stay lit so I assumed thermocouple. I have 2 of these Majestics in my home and the other works great so I wasn’t thinking gas pressure?? Thanks for your time. Gary

    • Hi Gray

      As you can smell the gas but the pilot doesn’t light, the spark igniter could be the problem. In such case, clearing all the dirt & debris between the thermocouple & the igniter can solve the issue. But your thermocouple & spark are new. Plus, there is no leakage & gas pressure is okay.

      So, it would be wise to contact the Majestic customer support team to inspect your gas fireplace to find out the problem & solve the issue.

      Wish you all the best!

  6. I am trying to get a conversion kit for an old Insta-Flame HE 20 RN freestanding gas stove so it can burn propane. Can you help me?


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