Ashley Pellet Stove Problems [5 Easy Solutions]

Thinking about your query about why my pellet stove stops working, we’re here to help you cover all common Ashley pellet stove problems and their simple solutions.

ashley pellet stove problems

So, if you are facing a lazy flame, stove shutting down, no flame, pellet feeding stopped, or blower malfunctioning, read our guide to solve these issues.  

Ashley Pellet Stove Problems [5 Easy Solutions]

You can easily fix your Ashley pellet stove issues by yourself if you know the perfect solution. Here are the common problems, their reasons, and easy troubleshooting. So, keep reading… 

Note: You can also read how to fix Ashley pellet stove error codes.

1. Lazy Flame

What causes a lazy flame in a pellet stove? An orange lazy flame can be a result of a buildup in the burn pot. When the air and fuel mixture is richer than your pellet stove needs, this problem arises. 


Pellet stoves may develop a built-in problem over time. Vacuuming and removing ash, fuel jams, and other blockages is all that is required to remove the buildup.

Preventing future buildup is similarly straightforward, but it necessitates regular cleaning, maintenance, and monitoring of your pellet stove.

For your pellet stove to continue to run safely and efficiently, you must prevent buildup in the burn pot. Take care of the following things to ensure that this problem is solved.

  • Clean the burn pot and the housing for the burn pot.
  • Double-check that the viewing door is correctly closed and sealed. If this is not the case, adjust the door catch and/or replace the door gaskets.
  • Make sure there are no obstacles in any of the outside connections.
  • Inspect the exhaust system and clean it if necessary.

Watch this video to get an idea of how to clean Ashley pellet stove.

2. Stove Shuts Down

While every stove is different, the following are the most typical reasons for your pellet stove not working:

  1. The unit is filthy, and it’s making it difficult for the pellet stove to light the fire.
  2. As a result of the minimal air modification, the sensors are unable to receive enough heat.
  3. Wear and tear can also be a factor.
  4. Your feed system isn’t dropping the pellets at the correct rate.


You can take the following measures to stop your stove from shutting down on you.

  • If the hopper is empty, refill it.
  • There could also be a loss of draft pressure. Make sure the viewing door is properly closed and sealed. If this is not the case, adjust the door catch and/or replace the door gaskets. 
  • Ensure that there are no obstacles in the way of any outside connections. 
  • Examine the exhaust system and clean it if necessary.
  • Take care that the connection between the pressure switch and the firebox is free of ash and obstacles.
  • The auger feed system is jammed, or the fuel in the hopper is “bridging,” preventing fuel from flowing into the auger feed system.

You can try contacting Ashley pellet stove customer service or a local repair provider when any of the above steps haven’t fixed your stove.

3. Fire Doesn’t Start

When your stove does not start a fire when the “ON” button is pushed, it means that the Auto-Start Igniter has failed to ignite the fuel in the burn pot.

Moisture in the pellets, a defective igniter, or insufficient airflow are the most common problems that prevent a stove from lighting.


The following steps should fix your pellet stove.

Step 1: Press the “OFF” button on the stove. Clean the burn pot of any unburned fuel and try again.

Step 2: Make sure the pellets are of good quality. If it’s damp, wet, or unclean, replace it.

Step 3: There is a loss of draft pressure. Make sure the viewing door is properly closed and sealed. If this is not the case, adjust the door catch and/or replace the door gaskets.

Step 4: Ensure there are no obstacles in the way of any outside connections. Examine the exhaust system and clean it if necessary.

Step 5: Check that the auto-start igniter isn’t obstructed by ash or soot. (The igniter is on the back wall of the firebox, behind the burn pot.)

Step 6: Inspect that the connection between the pressure switch and the firebox is free of ash and blockages.

4. No Pellet Feeding

The possible reasons why your Ashley pellet stove is not feeding pellets are-

  • the hopper is empty
  • the auger is clogged
  • the auger motor has failed
  • the air intake is blocked


Check to see if the hopper is empty. You may need to refill it. If the auger is clogged or the auger motor has failed it will result in your Ashley pellet stove auger not turning.

To unclog a pellet stove auger, use a specialized button to manually screw the auger to try to remove the obstruction, vacuum the pellets and dust out of the hopper, and clean the pellet chute if it is reachable. In case, the auger continues to jam, have the stove serviced.

You may need to replace the auger motor. Clean your burn pot’s air intake. This can also be why your stove is no longer feeding pellets. 

5. Blower Not Working

Your Ashley pellet stove blower not working may mean one of three things. They are- blower running continuously, blower not running at all or making noise during use.

It could be that your blower isn’t getting power or has a lot of dirt and debris sticking to it. These are possible reasons for the blower not running.

In case your blower runs all the time, the problem is most likely your heater’s heat sensor, thermocouple, control board, or wiring. 


You can start by cleaning up the blower fan and ensuring that it gets power. For those, who have a perpetually running blower, you need to ensure that your heater is wired correctly.

After that, if your blower continues to keep running, get your heat sensor, thermocouple, and control board checked by a professional. 

Noisy blowers can be a result of broken propellers or loose screws. Check for these signs first.

You can try greasing the bearings to make everything run smoothly. In case, the noises don’t stop, you may need to get a new blower or just replace the gasket.


How long will a 40lb bag of pellets burn?

A 40-pound bag of pellet fuel may offer solid heat for up to 24 hours.

What does vacuum switch do on pellet stove?

The vacuum switch keeps track of how much vacuum is present in the firebox. If you have a clogged vent or a significant leak. It turns on the stove and off.

Why does the glass on my pellet stove get dirty so fast?

Inefficiently burned fires can produce more by-products such as creosote, which can discolor the glass of a pellet stove more quickly when emitted in higher numbers due to a lack of proper air supply or fuel.

How do I adjust the feed rate on my pellet stove?

By moving the feed adjuster counterclockwise, you can change the feed rate. The feed rate increases with each full turn of the feed adjuster.

Can you leave a pellet stove running 24/7?

Yes, you should be able to. Pellet stoves are built to run 24 hours a day, seven days a week. Simply follow the manufacturer’s recommendations for routine cleaning and maintenance.


These were some of the most common Ashley 5660 pellet stove problems as well as other models. Hopefully, you can now fix your pellet stove ASAP.

Enjoy the warm air! In case, you have any questions, leave us a comment below. We’ll get back to you soon.

About William

William is the founder of He has real life practical skills in fixing smoker & heating appliance issues. He loves to share his knowledge & helps others in fixing their appliances & saving their money. William firmly believes that anyone can repair his or her unit with the correct guidance & knowledge. See more at about us.

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