Castle Serenity Pellet Stove Auger Not Turning [5 Easy Solutions]

Castle serenity pellet stove auger not turning is a common problem among its users. If you have this problem, you are in the right place. 

castle serenity pellet stove auger not turning

An unsealed main door/ashpan, an obstructed auger, an open vacuum switch, an uncleaned stove, and hopper lid issues could cause a castle serenity pellet stove auger to not turn.

Now you know the reasons, it’s time to know about the solutions. Read the whole article to know about the reasons and solutions for your pellet stove problems.

Castle Serenity Pellet Stove Auger Not Turning [5 Easy Fix]

Here are the five reasons and solutions for your castle serenity pellet stove auger not turning issue. Let’s begin.

1. Unsealed Main Door/Ashpan

There is a general rule for every pellet stove. That is, a pellet stove won’t turn on while its main door/ashpan is open. Doing so would put you at risk, so it’s better not even try to use the stove at that time. The auger will not turn and you will not be able to use the stove with an unsealed main door/ashpan.


Turn the stove off and unplug it. Then check the main door and seal it. Look at the viewing glass for openings and close them as well. Don’t forget the ashpan.

2. Obstructed Auger

The auger itself could be obstructed under the feed. When this happens, you know that your auger is not going to work.  


Remove the auger from the stove and clean the auger. From the diagnostic area, choose the circle beside “feeding”. Now, wait for the auger to be cycled.

3. Open the Vacuum Switch

An auger will not turn on with an open vacuum switch. Although this reason is not common for every pellet stove, you should check whether it is for you or not.


There should be a hook that leads to the vacuum switch. Unhook that and suck it a little until you hear a “click” sound. The auger should start working afterward. 

4. Uncleaned Stove

Most of the issues in a pellet stove happen because of dirt. If your stove is uncleaned, you can be assured that the auger won’t work. 


Looking for a solution? Go ahead and clean your stove before turning it on.

Here, you can also watch this video on how to clean your pellet stove properly.

5. Hopper Lid Issues

The hopper lid could have two issues that might turn the auger off. Firstly, the hopper lid could be opened. Secondly, the switch of the hopper lid might not be functioning properly.


First of all, close the hopper door. Open the diagnostic area, and check the circle next to “limit”. It should be highlighted if the hopper lid is closed properly. In case the switch of the hopper lid is not working properly, replace it.

Well, if the above-mentioned method doesn’t work to solve the issue, you may need to replace the auger motor. To do the replacement correctly, you can check out this video on auger motor replacement.


How does the auger work on a pellet stove?

Auger works by delivering the pellets to the burn pot from the hopper. The temperature of your stove is determined by the speed of the auger. The more pellets are thrown, the hotter your stove gets. 

Should you be able to turn a pellet stove auger by hand?

No. If you can turn a pellet stove auger by hand, it’s damaged. 

Where is the auger on a pellet stove?

The auger is generally located at the bottom of a pellet stove.

How do you lubricate a pellet stove auger?

First of all, you need to clean the auger inside and get rid of the leftover pellets. Then get some CRC graphite lube and spray it upwards the auger shaft for lubrication.

How long can you run a pellet stove without cleaning it?

You can run a pellet stove for 4-5 days without cleaning it.


You have reached the end of this article. Now you know why your castle serenity pellet stove auger not turning at all. We hope that the solutions we have provided work for you properly. If it did, let us know in the comment section. We will see you next time in another article with some other troubleshooting tips. 

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William is the founder of He has real life practical skills in fixing smoker & heating appliance issues. He loves to share his knowledge & helps others in fixing their appliances & saving their money. William firmly believes that anyone can repair his or her unit with the correct guidance & knowledge. See more at about us.

2 thoughts on “Castle Serenity Pellet Stove Auger Not Turning [5 Easy Solutions]”

  1. I cleaned my stove then fired it up and after 5 minutes it shut off just like somebody unpluged it.I called Castle they said to check fuses which i did.I had them checked with a meter by an electrical supply store and they were ok.When i put it back together it worked.I also replaced the battery in the remote.It worked fine then when i went to turn it on with the remote it turned off no power.Reset the power switch power came back on.Turned it on with remote and the power turnrd off again.Reset and turned it on at the stove and it came on.Any ideas.

    • Hi Stephen

      Usually, a pellet stove turns off due to one or more reasons like a dirty unit, or poor air adjustment that produces insufficient heat to trip the sensors. Plus, faulty stove wiring, a defective combustion blower, and the pellets not feeding the auger correctly could be the culprit behind the issue.

      Well, as you have cleaned the stove & checked the fuse, now check all the issues mentioned above & fix whatever you get faulty following our instructions in the pellet stove keeps shutting off.

      Hopefully, your problem will be solved.

      Wish you all the best.


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