Castle Serenity Pellet Stove Auger Not Turning [5 Easy Solutions]

Castle serenity pellet stove auger not turning is a common problem among its users. If you have this problem, you are at the right place. 

Unsealed main door/ashpan, an obstructed auger, open vacuum switch, uncleaned stove, and hopper lid issues could cause a castle serenity pellet stove auger to not turn.

Now you know the reasons, it’s time to know about the solutions. Read the whole article carefully to know about the reasons and solutions for your pellet stove problems.

Castle Serenity Pellet Stove Auger Not Turning [5 Easy Fix]

Here are the five reasons and solutions for your castle serenity pellet stove auger not turning issue. Let’s begin.

1. Unsealed Main Door/Ashpan

There is a general rule for every pellet stove. That is, a pellet stove won’t turn on while its main door/ashpan is open. Doing so would put you at risk, so it’s better not even try to use the stove at that time. The auger will not turn and you will not be able to use the stove with an unsealed main door/ashpan.


Turn the stove off and unplug it. Then check the main door and seal it. Look at the viewing glass for openings and close them as well. Don’t forget the ashpan.

2. Obstructed Auger

The auger itself could be obstructed under the feed. When this happens, you know that your auger is not going to work.  


Remove the auger from the stove and clean the auger. From the diagnostic area, choose the circle beside “feeding”. Now, wait for the auger to be cycled.

3. Open Vacuum Switch

An auger will not turn on with an open vacuum switch. Although this reason is not common for every pellet stove, you should check whether it is for you or not.


There should be a hook that leads to the vacuum switch. Unhook that and suck it a little until you hear a “click” sound. The auger should start working afterward. 

4. Uncleaned Stove

Most of the issues in a pellet stove happen because of dirt. If your stove is uncleaned, you can be assured that the auger won’t work. 


Looking for the solution yet? Go ahead and clean your stove before turning it on.

5. Hopper Lid Issues

The hopper lid could have two issues that might turn the auger off. Firstly, the hopper lid could be open. Secondly, the switch of the hopper lid might not be functioning properly.


First of all, close the hopper door. Open the diagnostic area, check the circle next to “limit”. It should be highlighted if the hopper lid is closed properly. In case the switch of the hopper lid is not working properly, replace it.


How does the auger work on a pellet stove?

Auger works by delivering the pellets to the burn pot from the hopper. The temperature of your stove is determined by the speed of the auger. The more pellets are thrown, the hotter your stove gets. 

Should you be able to turn a pellet stove auger by hand?

No. If you can turn a pellet stove auger by hand, it’s damaged. 

Where is the auger on a pellet stove?

The auger is generally located at the bottom of a pellet stove.

How do you lubricate a pellet stove auger?

First of all, you need to clean the auger inside and get rid of the leftover pellets. Then get some CRC graphite lube and spray it upwards the auger shaft for lubrication.

How long can you run a pellet stove without cleaning it?

You can run a pellet stove for 4-5 days without cleaning it.


You have reached the end of this article. Now you know why your castle serenity pellet stove auger not turning at all. We hope that the solutions we have provided work for you properly. If it did, let us know in the comment section. We will see you next time in another article with some other troubleshooting tips. 

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