Greystone Fireplace Not Heating [Easy Solution]

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It’s a chilly winter day outside, and you just sit on your couch to enjoy cozy, warm air from your fireplace. The frustration twist starts when you have plugged in your appliance but your Greystone fireplace is not heating!

The major reasons why your Greystone electric fireplace does not give any heat include:

  • Tripped overheat protection device
  • Blocked venting 
  • Faulty power supply
  • Incorrect thermostat setting 
  • Or, worn-out heating element 

If the issue is caused by overheating, simply turn off your fireplace and leave it unplugged for a few minutes. It will reset the overheat protection, allowing the unit to produce heat as before.

If the problem persists, head over to our detailed Greystone fireplace troubleshooting guide where we have put together all the potential causes for this issue with effective fixes!

Major Reasons & Solutions For Greystone RV Fireplace Won’t Heat [Quick Overview]

Before heading over to the details, let’s have a short glimpse at the quick table below, highlighting all the responsive factors responsible for this problem with recommended solutions:

Probable Reasons Recommended Fix 
Tripped Overheat Protection Device> Allow the unit to cool down and reset.
Blocked Venting> Check and clear any obstructions in the venting.
Faulty Power Supply> Ensure the power supply is working correctly.
> Look for any loose or damaged wiring connections and fix them.
> Reset the tripped circuit breaker.
Incorrect Thermostat Setting> Ensure the temperature in the thermostat is set higher than your current room temperature.
Environmental factors > Ensure the room is properly insulated.
Worn-Out Heating Element> Worn-Out Heating Element

Why Is My Greystone Fireplace Not Heating [Easy DIY Solutions]

Now, let’s explore all the issues in detail and find out the right fixes for your Greystone electric RV fireplace:

1. Triggered Overheat Protection Device

If your Greystone electric fireplace is not heating at all, the best possibility is that the overheat protection device on the unit has triggered.

Almost all electric fireplaces, including the Greystone model, equip a safety protection device that is designed to prevent overheating. Basically, when the unit overheats, it automatically shuts off the heating element to avoid damage and potential hazards.

The most common reason for overheating an electric fireplace is blocked airflow. Adequate airflow is essential for a fireplace to ensure proper operation.

If the air intake vents and fans that are circulating air become blocked or clogged with dust or debris, it causes the internal temperature to rise due to a lack of airflow.

At times, the safety device triggers if you’re using your fireplace continuously without allowing it to cool down.

How To Fix:

However, to address the safety device-triggering issues on your Greystone electric fireplace, here are the simple methods to follow:

i) The Unit Needs Resetting

As for the first step, you will need to reset your electric fireplace unit to allow it to cool properly. Besides this, the process will help you restart your unit with any pre-programmed settings in its memory. After restarting, the appliance should back up again to its normal heating operation.

Anyway, to perform a Greystone electric fireplace reset, here are the simple steps to follow:

Step #1: Start by turning off the unit. 

Step #2: Also, unplug it from the power connection. 

unplug the greystone fireplace

Step #3: Leave it for at least 10 minutes before attempting to perform any service.

Step #4: After that time, plug the unit back in the power connection and turn it on. 

ii) Clean The Blocked Venting

After resetting, if there is still the same case, inadequate airflow throughout the unit is the next big culprit to blame. To confirm this fact, inspect the air intake and exhaust of the fireplace for any dust and dirt buildup.

After long use and due to a lack of proper maintenance, it is obvious that leaves, branches, and other indoor and outdoor debris carry into the venting through the vent opening and create blockages.

Thus, periodically cleaning the intake and exhaust vents is a must to allow the unit to work as it should.

Here is how you will do so:

Step #1: Typically, the inlet and outlet vents are located on the base of the fireplace. Use a soft-bristle brush or a vacuum cleaner with a brush attachment and clean off all the stuck debris from the opening.

clean the inlet and outlet vents

Prepare a mixture of mild household cleaner and warm water. Use a soft, lint-free cloth or sponge, damp it in the cleaning solution, and gently wipe the vents down, removing all remaining dust.

[Be careful not to let any liquid drip into the interior components.]

iii) Inspect The Blower Motor

A malfunctioning blower motor is another major source if your fireplace is overheating and triggering the safety switch again and again. Thus, inspect the blower motor for any signs of damage, such as loose wires or a jammed fan.

Also, the best possibility is that the motor is obstructed with debris, preventing it from running smoothly.

obstructed blower motor
  • First off, ensure that all electrical connections to the blower motor are secure enough. Tighten any loose connections.
  • If required, check the motor’s electrical continuity using a multimeter to determine if it’s receiving power.
  • If you suspect excessive dust and debris buildup, Clean the motor and surrounding area using a vacuum cleaner or compressed air. In most cases, you may need to replace the faulty motor.

2. Incorrect Temperature Setting

After ensuring adequate flow to the unit, there are still the same heating issues in your Greystone fireplace. Issues with the thermostat are another major reason to blame.

The best possibility is that you have set the temperature incorrectly. Basically, the built-in thermostat in the fireplace works by monitoring the room’s temperature and turning on and off the heating element to maintain the room temperature at or slightly above the set temperature.

Now, if you have set the temperature on the thermostat lower than the current room temperature, it is obvious the heater won’t switch on.

Ultimately, the fireplace will remain in standby mode and won’t produce heat. Also, it may cause the fireplace to cycle on and off frequently.

How To Fix:

Without thinking twice, head to the thermostat setting on your fireplace and try to turn it up to about 5 degrees. Use the heater button on the touch control panel and select the desired temperature.

The thermostat setting range is 62°F to 82°F, always on, and it can be adjusted by a 2°F increment by pressing the up or down buttons.

set the thermostat temperature

Pressing the button once will activate the low heat setting. A second press will set the high-level heating power.

3. Degradation In Power Supply

A faulty power supply to the unit is another probable reason why you are getting adequate heat from your Greystone electric fireplace. As the appliance is electrically operated, it requires a fluent power supply to ensure proper operation, especially to generate heat effectively.

 If your fireplace is not heating as it should due to insufficient power supply, here are a few factors that are responsible for this:

i) Tripped Circuit Breaker Or Blown Fuse

A tripped circuit breaker can cause an electric fireplace not to generate heat. At times, you may encounter that the fireplace isn’t turning at all. So, as for the first step, you need to inspect your circuit breaker panel. Look for the breaker switch that corresponds to your electric fireplace. 

Verify if it’s in the “off” position. If so, flip the switch back to the “on” position. Also, ensure that the breaker switch is in good working condition.

ii) Loose Or Faulty Wiring Connection

If your thermostat is at its highest setting but you are not getting any heat, it could be a wiring issue. Either any of the wires to the appliance are loosened or worn out at all. Also, disconnected wiring interrupts the flow of electricity to the fireplace, resulting in a malfunction in the heating element.

[Faulty wiring connections pose safety risks such as electrical sparks or even fire hazards. Thus, quick precaution is a must!]

Examine the wiring connections inside the fireplace. Verify the power cord, plug, and any internal wiring for loose wiring connections. Tighten them.

If you find damaged or frayed wires, it’s essential to replace them immediately. If you’re technically inclined, we would recommend seeking professional assistance.

iii) Malfunctioning Power Outlet

The heater in the Greystone electric fireplace is mainly for use at 120 volts. When the voltage is lower than required, the heating element won’t produce as much heat.

How To Fix:

  • Head to the power outlet where your fireplace is connected. 
  • Take a voltage meter and set it to AC mode.
  • Carefully measure the voltage at the power outlet, which should read approximately 120 volts. If not, be sure the culprit is here. Connect the fireplace to a different, well-working power outlet.

[Avoid using an extension cord to connect the unit, as it may cause a drop in voltage due to the added length.]

4. Environmental Factors

If there is still a problem even after addressing all the aforementioned concerns, here are some of the external factors that may be affecting the overall functionality of the fireplace:

i) Room Size: 

The room size can significantly affect the heating performance of your Greystone electric fireplace. Basically, all-electric fireplaces come in different heating capacities, suitable for different sizes of rooms.

If the room size is too large, it makes it harder for your fireplace to generate heat that will cover the larger space effectively.

ii) Insulation and Room Layout: 

The insulation level of your room also greatly affects how well an electric fireplace heats the space. If your room is well insulated, it increases the chances of retaining the heating power from the heater.

Here, good insulation will help prevent heat from escaping through walls, ceilings, and floors and keep the space warm.

iii) Outside Temperature:

The ambient temperature of the surroundings also highly impacts the overall heating performance of a fireplace. In colder ambient temperatures, it is obvious the fireplace will take longer to raise the room’s temperature to the desired level.

How To Fix:

To ensure proper insulation of your room:

  • Inspect your room for any gaps that are allowing warm air to escape easily and cold air to enter. It would be windows, doors, or gaps in walls or ceilings. For instance, you can use weather stripping, door sweeps, or expanding foam to seal the gaps in the doors and windows.
  • Besides, you can insulate the walls and attics of your rooms by adding insulation rolls or spray foam.
  • Consider using thermal curtains in the windows to help keep rooms warmer and more insulated.
  • Though electrical outlets and switches are small, they may allow lots of heat to pass out of the room. As a solution, you can install foam gaskets behind the outlet.
  • Last but not least, if you’re unsure about the room size, we recommend checking the manufacturer’s recommendations regarding the appropriate room size for your specific Greystone fireplace model.

5. Worn-Out Heating Element

The defective heating element is the major reason that most users face while dealing with heating issues in their electric fireplaces. 

The heating coil is an integral part of the electric fireplace that is responsible for generating the warm air that the fireplace emits. It is mainly designed to convert electrical energy into thermal energy.

faulty heater assembly

Over time, the heating coil wears out, develops leaks, or even burns out at all due to constant exposure to high temperatures.

If that happens, the fireplace won’t be able to produce the desired warmth. At times, only loose or disconnected wires prevent the heating coil from producing as much heat as it should.

How To Fix:

If your electric fireplace is not producing heat after a long time, it is time to check the heating coil for any issues. To do so, inspect the element for any visible damage or signs of wear. Verify that the wiring connections to the heating coil are secure enough and not damaged.

If the heating element of your Greystone fireplace is beyond repair, you will need to replace it. For instance, it’s better to consult a qualified technician for professional inspection and repair.

When To Seek Professional Help

In general, the electric fireplace is a complicated appliance and needs proper attention in order to fix any potential issues. Now, in case you are struggling with your Greystone electric fireplace that won’t heat, it’s better to consult with a professional.

It is crucial if you lack the necessary expertise to address the issue. Other major reasons why you should consider seeking professional assistance include:

  • If there is a severe electrical problem with your fireplace, like a worn-out heating coil or faulty blower motor, it’s best to have a qualified technician handle the repair.
  • Besides, if your electric fireplace is still under warranty, attempting to repair it yourself will void the warranty. For instance, you need to contact the customer support team at Greystone to complete warranty-related repairs.
  • If you suspect a safety issue like unit overheating or any of the other hazards while dealing with any complex internal components, we will recommend seeking professional help immediately.


What does error code E1 mean in a Greystone electric fireplace?

The error code E1 on the Greystone fireplace mainly indicates a circuit board failure within the appliance. This issue can result from several factors. Like overheating, power surges, improper handling of the unit, or due to long use.

Why does my Greystone electric fireplace keep turning off?

Your electric fireplace may turn off randomly due to overheating, incorrect temperature setting, a power supply issue, or a tripped overheat protection device. At times, loose or damaged electrical connections inside the unit are the root culprit.

What to do if my Greystone electric fireplace won’t turn on?

If your Greystone electric fireplace won’t turn on, first turn it off and verify the batteries in the remote control aren’t dead. Check for a tripped circuit breaker and reset it. Plug your fireplace into a well-working wall outlet. Also, verify that all the wiring connections to the unit are secured and not damaged.

Why is my electric fireplace fan not working?

If your Greystone electric fireplace fan is not working, inspect it for any obstructions. Remove the obstruction and ensure the fan blades are moving freely. Also, check the wiring connections and power sources to see if the fan is getting the right voltage.

How do I fix it if my Greystone electric fireplace won’t shut off?

If your electric fireplace won’t shut off, check the temperature setting. If it is set too high, the heater will continue running. Also, examine the wiring and connections for any damaged connections, as faulty connections can also lead to continuous operation.

In Closing!

An overheating protection device is the major culprit behind why your Greystone electric fireplace won’t heat at all. Even so, it is simple to fix.

Just reset your fireplace and let it cool. If the problem persists, be sure it may be caused by any of the other factors. Like blocked venting, incorrect temperature setting, or malfunctioning heating elements. We’ve clearly discussed the effective DIY fixes for all of these issues.

Are you still wondering why your Greystone electric fireplace is not heating? I bet not! After thoroughly reading our comprehensive guide, it will be enough to resolve the issue without even calling a pro.

If you still have any queries, don’t hesitate to reach out to us through comments. We are always ready for your assistance.

About William

William is the founder of He has real life practical skills in fixing smoker & heating appliance issues. He loves to share his knowledge & helps others in fixing their appliances & saving their money. William firmly believes that anyone can repair his or her unit with the correct guidance & knowledge. See more at about us.

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