Twin Star Electric Fireplace Troubleshooting [15 Easy Solutions]

Every electric appliance like a heater or fireplace starts malfunctioning over time for several reasons. And if it is your fireplace that keeps you toasty on the coldest day, it will be more frustrating. 

Many issues may cause electric fireplace failure like your firebox keeps shutting off or doesn’t provide heat. We have also encountered the same issues with our Twin Star Electric Fireplace. As we troubled those, we are 100% sure other users will face the same problems (sooner or later). 

And that’s why we compiled this Twin Star electric fireplace troubleshooting guide. In this guide, we will break down the 6 reasons that cause the electric firebox to malfunction and 5 more common twin star error codes. We also provide their simple solutions. So, start scrolling and continue to read without skipping…… 

Twin Star Electric Fireplace Troubleshooting  

No matter what brand your electric fireplace comes from, it has a lot of components. Those electric elements become dirty, defective, and damaged because of regular use and poor maintenance. In return, it begins to malfunction. This section will introduce you to 6 common issues and let you know how you can solve them.

1. Fireplace Keeps Shutting Off 

Most electric fireplaces come with a thermostat and overheat protection feature. The thermostat helps to keep your room temperature at a moderate level. 

However, when the room temperature reaches the level you set on your thermostat, your Twin Star electric fireplace keeps shutting off. Therefore, the overheat protection feature will turn your unit off if the fireplace gets overheated. 

Solution:

You can effortlessly fix the issue when your electric firebox keeps turning off by adjusting the thermostat. Set it above your room temperature level. 

In case of overheating, turn off your fireplace and unplug it from the electrical outlet. Then, leave the unit for some time to let it cool. Lastly, plug the unit and switch it on. 

2. Fireplace Won’t Turn On

Each electric fireplace gets power by electricity. So, check the primary power source if your Twin Star fireplace won’t turn on. The firebox will never turn on if-

• You don’t turn the power switch on.
• You may not plug the electric cord into an outlet.
• The power switch on the fireplace may turn off.
• The fuse box or the breaker may get tripped.
• Defective socket or electric outlet. 

Solution:

To fix the issue do the followings-

• Make sure you plug the unit into an outlet and turn the switch on.
• If the fuse box or break gets damaged, replace it.
• Never plug your unit into a defective outlet.

3. Fireplace Not Turning Off

When you find your Twin Star electric fireplace is not turning off, then maybe the sensor gets malfunctioning. Don’t worry! You can simply fix the issue. How? Just go below.

Solution:

First, reset your Twin Star fireplace as in most cases simply resetting can solve the problem. Do the following to reset your unit-

• Unplug the unit
• Wait for five minutes
• Plug it in again

Well, if resetting doesn’t work, you should inspect the control panel. Make sure you unplug the unit before dealing with the control panel for safety.

Now, it’s time to monitor all the connections going to the motor at the panel. Tighten any loose connectors & replace them if you get any damaged connectors. Hope you will get the solution.

4. Heater Not Blowing Heat

Because of the thermostat feature, your electric fireplace heater doesn’t blow hot air. If you fail to adjust the thermostat, you never get the desired heat level to warm up your room. Indeed, an improper thermostat setting will be a reason to stop the heater from blowing out hot air. 

Solution:

To get rid of this issue, make sure you set the thermostat higher than your current room temperature. 

5. No Power, Logs Not Glowing

The logs never glow until you don’t plug the unit into a standard outlet. Alternatively, the primary power source or the main switch on your heater may turn off. 

Solution:

Ensure you plug your electric unit into a standard 120-Volt outlet. Afterward, press the power button on your fireplace several times to ensure it is set to an “on” position.

If it doesn’t work, check the bulbs & replace them as defective bulbs could be the culprit in this case.

6. Remote Control Not Working

If the battery gets damaged, your Twin Star remote control won’t work. Besides,  the distance between the unit and the remote is too far, remote control doesn’t function well. 

Solution:

Change the battery. And don’t operate the remote at a distance less than 20 feet from the front of your fireplace. Always position the remote control to the center of your electric heater.

Plus, press the remote control buttons with gentle pressure. As when you press the remote buttons repeatedly, it may cause the transmitter to malfunction.

7. Logs Glowing Without Flame Effect

Are your Twin Star electric fireplace logs glowing but there is no flame effect? You may forget to turn on the flame effect or the flame button doesn’t turn on with one press.

Solution:

Simply press the flame button several times to solve the no-flame issue.

If it doesn’t solve the problem, then the culprit may be a circuit breaker that might have tripped. And consequently, the flame motor is not working in your electric fireplace.

In such case, do the following for fixation-

• Flip the tripped switch back on
• Check for any loose wiring connections & fix them

8. Downlight LCD Not Lighting Up

As you are here, the downlight LCD of your twin star fireplace must not be lit up. Right? Don’t worry! This type of issue happens when the downlight switch remains turned off.

Solution:

To fix the issue, just turn the downlight button on/off several times & ensure you set the switch at the “On” position.

9. Power Cord Getting Hot 

Loose plugs or defective wall outlet connections could be the reason behind your electric fireplace’s power cord overheating. 

Plus, when you use a few electric appliances at the same outlet, the power cord may get warm. Remember, heaters pull more electricity than small appliances.

Solution: 

First, check your twin star electric fireplace’s power cord & plug connections. Make sure the plug connects tightly to a standard outlet. 

Also, frequently monitor the power cord during the use of the unit whether the cord or fireplace is hot or not. 

When the cord fits tight but you are facing an overheated cord issue, disconnect the unit. Call a certified electrician to check & replace the faulty outlet.

10. Flame Works Without Heat & Emberbed flashes If The Heater Button is pressed

Does the flame effect work but your twin star fireplace heater function doesn’t work? Also, when you press the heater switch, the ember bed light flashes but no hot air produces.

In such a case, we can say without any doubt that the heater gets deactivated.

Solution:

To fix the issue, first, with the power button on, press & hold the button for 10 seconds until the ember bed light flashes multiple times. Flashing ember bed lights indicate that the heater is re-activated. For a better understanding, you can watch the video.

5 Common Twin Star Fireplace Error Codes and Solutions

Here are 5 common twin star error codes and their simple solutions:

1. Display Shows E1

If the thermostat sensor of your electric fireplace gets broken or disconnected, you can see code E1 on display. 

Solution: 

Make sure you plug the thermostat into the main circuit board. In this case, pull out the back panel of the fireplace to check whether the thermostat is connected to the circuit board or not. 

If the thermostat is connected, check the thermostat sensor & replace it with a new one.

2. Display Shows E2

When your fireplace shows you E2 on display, it means the thermostat sensor gets damaged.

Solution: 

• Replace the thermostat sensor to get rid of this issue. 

3. Twin Star Fireplace Display Shows E3

Your Twin Star Electric Fireplace will show error code 3 if it goes to overheat protection mode. Now, you may ask- why does my electric fireplace get overheated? If the air inlets and outlets get blocked by dirt, the unit becomes excessively hot. 

Solution:

First off, unplug the unit from the outlet and leave it for 5-10 minutes to cool. Then, remove the blockage from the air inlets and outlets. 

Now, plug your electric fireplace into a standard outlet. Monitor your firebox to figure out overheating signs. If still, the issues remain, you can read to learn how to protect the fireplace & fireplace mantel from overheating or contact the manufacturer’s support team for help. 

4. Twin Star Display Shows ‘Er’ 

When the power cord of your electric fireplace gets overheated, the display shows the error code ‘Er’. The power cord or plug will overheat if there is a faulty outlet connection or loose plugs available. 

Solution:

First off, check the plug connection. If you can find the cord damaged, replace it immediately. Therefore, make sure you use a standard 120-volt outlet.

Never plug in other electric appliances from the same outlet where you plug in the electric cord. 

5. Twin Star Electric Fireplace Error Code E5

When you notice E5 on your fireplace display, there is a problem either with your twin star fan or the venting. Voltage also can be the culprit that doesn’t allow the fan to spin.

Solution:

Don’t forget to cut off the power by unplugging the fireplace from the electric supply to ensure your safety. Then check if there is anything that is blocking your fan.

Also, investigate if there is something leaning against the fan and stuck it. Also, make sure your fireplace gets the proper voltage to spin the fan.

FAQ:

Conclusion

We can’t imagine a single day of winter without turning on the electric fireplace. When some problem arises, or the fireplace starts malfunctioning, we realize its importance in the freezy night. 

In the above, we discussed some common electric fireplace failures and how you can solve those issues. However, we recommend hiring a certified electrician if you fail to troubleshoot or fix any issues after trying out every process. 

Now, it’s up to you! Have you ever had any issues we mentioned above? If yes, how can you fix those?

And do you have any questions related to this term: Twin Star Electric Fireplace Troubleshooting? Leave a comment below to let us know. We’ll come back with solutions ASAP.