Twin Star Electric Fireplace Troubleshooting [15 Easy Solutions]

Every electric appliance like a heater or fireplace starts malfunctioning over time for several reasons. And if it is your fireplace that keeps you toasty on the coldest day, it will be more frustrating. 

twin star electric fireplace troubleshooting guide

Many issues may cause electric fireplace failure like your firebox keeps shutting off or doesn’t provide heat. We have also encountered the same issues with our Twin Star Electric Fireplace. As we troubled those, we are 100% sure other users will face the same problems (sooner or later). 

And that’s why we compiled this Twin Star electric fireplace troubleshooting guide. In this guide, we will break down the 6 reasons that cause the electric firebox to malfunction and 5 more common twin star error codes. We also provide their simple solutions. So, start scrolling and continue to read without skipping…… 

Twin Star Electric Fireplace Troubleshooting

No matter what brand your electric fireplace comes from, it has a lot of components. Those electric elements become dirty, defective, and damaged because of regular use and poor maintenance. In return, it begins to malfunction. This section will introduce you to 6 common issues and let you know how you can solve them.

1. Fireplace Keeps Shutting Off

Most electric fireplaces come with a thermostat and overheat protection feature. The thermostat helps to keep your room temperature at a moderate level. 

twin star electric fireplace keeps shutting off 

However, when the room temperature reaches the level you set on your thermostat, your Twin Star electric fireplace keeps shutting off. Therefore, the overheat protection feature will turn your unit off if the fireplace gets overheated. 

Solution:

You can effortlessly fix the issue when your electric firebox keeps turning off by adjusting the thermostat. Set it above your room temperature level. 

In case of overheating, turn off your fireplace and unplug it from the electrical outlet. Then, leave the unit for some time to let it cool. Lastly, plug the unit and switch it on. 

2. Fireplace Won’t Turn On

Each electric fireplace gets power by electricity. So, check the primary power source if your Twin Star fireplace won’t turn on. The firebox will never turn on if-

  • You don’t turn the power switch on.
  • You may not plug the electric cord into an outlet.
  • The power switch on the fireplace may turn off.
  • The fuse box or the breaker may get tripped.
  • Defective socket or electric outlet. 
twin star fireplace power switch

Solution:

To fix the issue do the followings-

  • Make sure you plug the unit into an outlet and turn the switch on.
  • If the fuse box or break gets damaged, replace it.
  • Never plug your unit into a defective outlet.

3. Fireplace Not Turning Off

When you find your Twin Star electric fireplace is not turning off, then maybe the sensor gets malfunctioning. Don’t worry! You can simply fix the issue. How? Just go below.

twin star electric fireplace not turning off

Solution:

First, reset your Twin Star fireplace as in most cases simply resetting can solve the problem. Do the following to reset your unit-

  • Unplug the unit
  • Wait for five minutes
  • Plug it in again

Well, if resetting doesn’t work, you should inspect the control panel. Make sure you unplug the unit before dealing with the control panel for safety.

Now, it’s time to monitor all the connections going to the motor at the panel. Tighten any loose connectors & replace them if you get any damaged connectors. Hope you will get the solution.

4. Heater Not Blowing Heat

Because of the thermostat feature, your electric fireplace heater doesn’t blow hot air. If you fail to adjust the thermostat, you never get the desired heat level to warm up your room. Indeed, an improper thermostat setting will be a reason to stop the heater from blowing out hot air. 

Solution:

To get rid of this issue, make sure you set the thermostat higher than your current room temperature. 

5. No Power, Logs Not Glowing

The logs never glow until you don’t plug the unit into a standard outlet. Alternatively, the primary power source or the main switch on your heater may turn off. 

twin star fireplace logs not glowing

Solution:

Ensure you plug your electric unit into a standard 120-Volt outlet. Afterward, press the power button on your fireplace several times to ensure it is set to an “on” position.

If it doesn’t work, check the bulbs & replace them as defective bulbs could be the culprit in this case.

6. Remote Control Not Working

If the battery gets damaged, your Twin Star remote control won’t work. Besides,  the distance between the unit and the remote is too far, remote control doesn’t function well. 

twin star electric fireplace remote control not working

Solution:

Change the battery. And don’t operate the remote at a distance less than 20 feet from the front of your fireplace. Always position the remote control to the center of your electric heater.

Plus, press the remote control buttons with gentle pressure. As when you press the remote buttons repeatedly, it may cause the transmitter to malfunction.

7. Logs Glowing Without Flame Effect

Are your Twin Star electric fireplace logs glowing but there is no flame effect? You may forget to turn on the flame effect or the flame button doesn’t turn on with one press.

logs glow but no flame effect

Solution:

Simply press the flame button several times to solve the no-flame issue.

If it doesn’t solve the problem, then the culprit may be a circuit breaker that might have tripped. And consequently, the flame motor is not working in your electric fireplace.

In such case, do the following for fixation-

  • Flip the tripped switch back on
  • Check for any loose wiring connections & fix them

8. Downlight LCD Not Lighting Up

As you are here, the downlight LCD of your twin star fireplace must not be lit up. Right? Don’t worry! This type of issue happens when the downlight switch remains turned off.

twin star fireplace downlight LCD

Solution:

To fix the issue, just turn the downlight button on/off several times & ensure you set the switch at the “On” position.

9. Power Cord Getting Hot

Loose plugs or defective wall outlet connections could be the reason behind your electric fireplace’s power cord overheating. 

Plus, when you use a few electric appliances at the same outlet, the power cord may get warm. Remember, heaters pull more electricity than small appliances.

a defective wall outlet

Solution:

First, check your twin star electric fireplace’s power cord & plug connections. Make sure the plug connects tightly to a standard outlet. 

Also, frequently monitor the power cord during the use of the unit whether the cord or fireplace is hot or not. 

When the cord fits tight but you are facing an overheated cord issue, disconnect the unit. Call a certified electrician to check & replace the faulty outlet.

10. Flame Works Without Heat & Emberbed flashes If The Heater Button is pressed

Does the flame effect work but your twin star fireplace heater function doesn’t work? Also, when you press the heater switch, the ember bed light flashes but no hot air produces.

flame works but the heater function doesn't work

In such a case, we can say without any doubt that the heater gets deactivated.

Solution:

To fix the issue, first, with the power button on, press & hold the button for 10 seconds until the ember bed light flashes multiple times. Flashing ember bed lights indicate that the heater is re-activated. For a better understanding, you can watch the video.

5 Common Twin Star Fireplace Error Codes and Solutions

Here are 5 common twin star error codes and their simple solutions:

1. Display Shows E1

If the thermostat sensor of your electric fireplace gets broken or disconnected, you can see code E1 on display. 

twin star electric fireplace shows an error code E1

Solution:

Make sure you plug the thermostat into the main circuit board. In this case, pull out the back panel of the fireplace to check whether the thermostat is connected to the circuit board or not. 

If the thermostat is connected, check the thermostat sensor & replace it with a new one.

2. Display Shows E2

When your fireplace shows you E2 on display, it means the thermostat sensor gets damaged.

twin star fireplace shows an error code E2

Solution:

  • Replace the thermostat sensor to get rid of this issue. 

3. Twin Star Fireplace Display Shows E3

Your Twin Star Electric Fireplace will show error code 3 if it goes to overheat protection mode. Now, you may ask- why does my electric fireplace get overheated? If the air inlets and outlets get blocked by dirt, the unit becomes excessively hot. 

twin star electric fireplace shows an error code E3

Solution:

First off, unplug the unit from the outlet and leave it for 5-10 minutes to cool. Then, remove the blockage from the air inlets and outlets. 

Now, plug your electric fireplace into a standard outlet. Monitor your firebox to figure out overheating signs. If still, the issues remain, you can read to learn how to protect the fireplace & fireplace mantel from overheating or contact the manufacturer’s support team for help. 

4. Twin Star Display Shows ‘Er’

When the power cord of your electric fireplace gets overheated, the display shows the error code ‘Er’. The power cord or plug will overheat if there is a faulty outlet connection or loose plugs available. 

twin star shows an error code Er

Solution:

First off, check the plug connection. If you can find the cord damaged, replace it immediately. Therefore, make sure you use a standard 120-volt outlet.

Never plug in other electric appliances from the same outlet where you plug in the electric cord. 

5. Twin Star Electric Fireplace Error Code E5

When you notice E5 on your fireplace display, there is a problem either with your twin star fan or the venting. Voltage also can be the culprit that doesn’t allow the fan to spin.

twin star display shows an error code E5

Solution:

Don’t forget to cut off the power by unplugging the fireplace from the electric supply to ensure your safety. Then check if there is anything that is blocking your fan.

Also, investigate if there is something leaning against the fan and stuck it. Also, make sure your fireplace gets the proper voltage to spin the fan.

FAQ:

How do I reset my twin star heater?

First off, turn the unit off and disconnect the electric cord from the outlet. 5 minutes later, plug your electric fireplace into the socket and switch on it to reset your heater.

Why would an electric fireplace stop work?

Your electric fireplace will not work if-
1. The fuse box gets tripped
2. Because of the over-stretched cord

How long do electric fireplaces last?

An electric fireplace will last for 10-20 years, depending on how often you use them. 

Why is my electric fireplace clicking?

Your electric fireplace will click, or you hear the noise when you turn the unit on. Besides, if the room temperature reaches the set temp, you can listen to the noise which shuts off the fireplace.

Why does my electric fireplace keep beeping?

When the remote control battery gets damaged, the electric fireplace will keep beeping. It means you should replace the battery.

Are electric fireplaces noisy?

No. However, it will depend on the manufacturer.

Conclusion

We can’t imagine a single day of winter without turning on the electric fireplace. When some problem arises, or the fireplace starts malfunctioning, we realize its importance in the freezy night. 

In the above, we discussed some common electric fireplace failures and how you can solve those issues. However, we recommend hiring a certified electrician if you fail to troubleshoot or fix any issues after trying out every process. 

Now, it’s up to you! Have you ever had any issues we mentioned above? If yes, how can you fix those?

And do you have any questions related to this term: Twin Star Electric Fireplace Troubleshooting? Leave a comment below to let us know. We’ll come back with solutions ASAP.

About William

William is the founder of Fireplacehubs.com. He has real life practical skills in fixing smoker & heating appliance issues. He loves to share his knowledge & helps others in fixing their appliances & saving their money. William firmly believes that anyone can repair his or her unit with the correct guidance & knowledge. See more at about us.

84 thoughts on “Twin Star Electric Fireplace Troubleshooting [15 Easy Solutions]”

    • Hi Stephen

      Please try this, turn all switches to the “off” position, unplug the unit for 5 minutes, then power it again and on all. I hope, it will work. If it doesn’t work, adjust the thermostat. Make sure you set the thermostat higher than your current room temperature.

      Thanks

      Reply
    • Hey Chris

      The solution is given to troubleshooting 3. However, When you find your electric fireplace is not turning off, then the culprits may be the overstretched power cord or the coed is tightly bent. Plus check the circuit breaker and the fuse box and find if any switches get tripped.

      Also, check your fireplace fuse and change it. And finally, plug the power cord in another socket. We hope you will get the solution.

      Thanks

      Reply
  1. My Twin Star model 36EB220-GRT started stinking like hot metal (like when you put metal in the microwave). We opened it up to clean it. When we pushed the button, it was sparking behind the button. Is there any fix for this? I called and there aren’t any recalls or reported problems.

    Reply
    • Hi Lori

      The problem may be in the button. Check if any connection touches another one. If touches, make it separate. Also, clean the switch. If it doesn’t work, change it.

      I hope, you will get a solution.

      Thanks

      Reply
  2. My twin star heaters functions all work except the heating element. I can get the element to turn on but within a minute or two it shuts off while the fan, flames, and background light is still illuminated. Can this be fixed?

    Reply
    • Hi Dan

      Could you check the heating element if it breaks and burns out? If it is broken or burnt out, you need to change it. I hope, you will get the solution.

      Thanks

      Reply
  3. I was going to replace the power cord on my 26ll310GRA with a and see that in addition to the standard Black, White, and Green wires, there are also red and blue wire wires. Is the red wire tied to the black and the blue to he white?

    Reply
    • Hi Warren
      Here you contact an professional electrician. He will check and give you the solution as it relates to electricity. Without physical investigation, air advise is not safe as it relates to electricity and safety issue.

      Thanks

      Reply
  4. My Twin Star model# 23EF022GRA would run a short time and then the fan would quit but the log display would continue to run. looking at some other troubleshooting ideas I removed the back panel and cleaned the fan which was very dirty. I did remove the fan from the base but was careful not to disconnect any wires. Once I finished I reattach the back panel hoping I fix the problem. Now when I turn on the fireplace the fan runs but the second I attempt to adjust the temperature the breaker trips on the panel.

    Reply
    • Hi Pat

      Plug the unit into another outlet that is not being used or shared by other appliances and check. Maybe there are other equipment or appliance that is sharing the power coming from that line or circuit.

      Thanks

      Reply
  5. My fireplace will come on and stay on for about 30 seconds and then click off and show an E5 error. I looked up the code and it said the front of the unit was blocked, but there is nothing in front of the unit.

    Reply
  6. Hi! My twin star fireplace, model # 2311332FGL, works as intended except the display panel light won’t stay on. Is there a way to fix it? Thanks for your time!

    Reply
  7. Hi I have the twinstar model 28EF020GRA.
    Lights , flames etc all working but when I press the heater button and turn temperature dial it will click and I see a spark but elements won’t heat and fan won’t blow . How do I fix this ?
    Thank you in advance 😊

    Reply
    • Hi Jodi

      The fuse box or the breaker may get tripped. Plus, it can happen for a defective socket or electric outlet. If the fuse box or break gets damaged, replace it. Also, check the outlet and socket.

      Thanks

      Reply
      • I have a twin star electric fireplace was working fine it would reach the desired temperature setting then it would shut off for a period. Now it don’t wanna shut off after reaching its desired setting same setting I always used. It keeps running & running like it’s gonna overheat & spark a fire. What is wrong with it? I’ve cleaned it & everything. Would a can of compressed air blowing it out help.

        Reply
        • Hi Ben

          Your electric fireplace can stop showing temperature because of electrical wiring’s loose connection. Thus, check it. Ensure the wire’s proper attachment is running to your thermostat. I hope, you will get the solution.

          Thanks

          Reply
  8. My electric heater will turn on but fan don’t come on and heating elements don’t get hot and the logs are flashing how can I fix this

    Reply
  9. Glad you can read the error code instruction sheet to us. I have several fireplaces and they are flashing E3. I bought a new fireplace. Changed out the whole upper panel. Basically everything and it still flashes e3. Put old one in new firebox and it worked fine. What is the issue? No one can tell me!

    Reply
    • Hi Mark

      Showing the E3 error code means your heater is not working. Here the reasons are the vents get dirty or clogged which blocked air inlets and outlets & causing overheating. To fix it, unplug the unit and allow it to get cool for at least 5 minutes. Then clean the dust and debris of the vent area. I hope, it will fix your issue.

      Thanks

      Reply
  10. My 28EF022GRA will not switch on with either the power button or remote. I checked the outlet for power and it’s fine. The cord looks ok, it wasn’t stretched or kinked anywhere. I unplugged it for about 10 minutes and tried again to no avail. Is there an internal circuit breaker or reset I can try?

    Reply
  11. Hello. Where is the fuse box for model number 3211200GRA? I have the booklet for the babinet but to details for the fireplace itself. Thanks.

    Reply
    • Hi Peter

      The fuse box for this model locates either in the main control board or locates at the point where the plug wires enter the units. Typically the fuse box locates near the power supply.

      Thanks

      Reply
    • Hi Vickie

      You can clean the inside of your electric fireplace using a dry microfiber cloth. Avoid using any kind of cleaning products to clean its inside. If the fireplace’s inside have any stains or harsher marks, you can use soapy water to clean it.

      Thanks

      Reply
  12. Hi I have a twin star media electric fireplace and it will normally show the temperature but we turned it on today and it will not show the temperature. Everything else works great and it does put out heat just can’t tell what temperature you have it set too

    Reply
    • Hi Eric

      Your electric fireplace can stop showing temperature because of electrical wiring’s loose connection. Thus, check it. Ensure the wire’s proper attachment is running to your thermostat.

      Thanks

      Reply
    • My unit was working fine until recently. I’ve unplugged it to reset but that didn’t work. When I first plug it in, it displays, F1. The log lights flash on their own. Nothing else works. Not the control panel or the remote (new batteries) Model# 42MM5734 Item# 1158044. Please help! Thanks

      Reply
  13. Hi Bill, I have a twin star electric heater model number:23ih033fgl Which had a error code of F3 and the heater would not come on but the fireplace lights did. I tried vacuuming the vent areas which didn’t help. I then used my leaf blower to blow out the vents and got a lot of debris out. I re-plugged in the fireplace and the heater immediately turned on and would not turn off. I unplugged it and called customer service. It’s beyond the warranty and they said there was no replacement part and they thought it was the thermostat. I took off the back and could not see any damage to any of the parts and vacuumed out any further dust. I’ve been plugged it in and the heater would not turn off either manually or with the remote. Is this repairable or should I just throw it out?

    Reply
    • Hi Paul

      Yes, the issue can be with your thermostat. The wiring, switches, or heating sensors are failing on your unit. Call a professional technician for help. Hope you will get the solution.

      Thanks

      Reply
  14. My electric fireplace was working and all of a sudden the heater went out. Flames are on and just change light intensity when we try to turn up heat. Element is not turning red at all

    Reply
    • Hi Erin

      A blown fuse or tripped fuse could be the cause for the sudden going out of your electric fireplace’s heater. Contact a technician to check it. Replace the blown fuse if required. You should also reset your circuit breaker.

      Thanks

      Reply
  15. flame bar function started up noisy today. rotational noise. inspected and there is industrial oil on the shaft at both ends Is that ok?) Shaft turns freely, no excessive play in the rod shaft. noise goes away when flame is turned off

    Reply
    • Hi Dennis

      Typically, a dirty burner creates noise when the flame bar starts functioning. Clean the burner properly. And, again as you said, turn off the flame and the noise will go away.

      Thanks

      Reply
  16. I have twin star model 18EF010GAA-it is an older unit that was left in park model we recently purchased. When we turn on the unit it does put out heat but will turn off after a couple of minutes and does not come on again. I doubt this unit has been cleaned in some time. Could that be the problem? Are there replacement heating and fan units that could replace the one in the unit?
    Thanks
    Vickie

    Reply
    • Hi Vickie

      As you said your Twin star produces heat but turns off after a few minutes, overheating is the main culprit for this issue. When your fireplace starts to overheat, it turns off automatically. Check the manual and reset it according to the instructions. Hopefully, your problem will be solved.

      Thanks

      Reply
  17. Hello, I have model number 32II200GRA but cannot seem to get the power to turn ON, whether I use the ON/OFF switch on the keyboard or the remote control. What could be the issue? I verified the voltage which is fine at 120V. Is there a fuse in the housing? Could the main circuit board be faulty? What parts do I need to replace and where can I buy them?
    Thank you
    Willy

    Reply
    • Hi Willy

      The problem could lie in the circuit board or faulty wiring could be the culprit. Check for malfunctioning wiring. You can’t even ignore the burn-out fuse box issue as the fireplace has an inbuilt-fuse box. Check the fuse box and replace the burnt-out one if required. Also, you should replace the faulty circuit board.

      Thanks

      Reply
    • Hi Amedeo

      First, find out the 2 L-shaped brackets. You will get them at the bottom of the glass door of your fireplace. Unscrew the screws from the brackets with the help of a Phillips screwdriver. Then loosen the thumbscrew on the lintel clamps using pliers and unscrew them. Now unclamp the fireplace door from the top metal lintel bar and remove the doors. Plus, you can watch this tutorial.

      Thanks

      Reply
  18. Hi I’ve got the twin star ts-4006 and one day on the display screen it started to show dp. And all I can do it turn volume up and down. What might couse that?

    Reply
  19. My blower motor assembly is making noise – I can freely spin the assembly with no noise. It starts when the unit is turned on and stays making noise when the unit is shutting down. Model 39EB500GRS. Any suggestions or help? Thank you

    Reply
    • Hi Larry

      Check all nuts, screws, and bolts whether they are loose or not. If you get them loose, tighten them. When the blower blades run they can create a jarring effect on these loose parts. Plus, clean the blower motor assembly. If it doesn’t work, take help from the Twin Star customer service center.

      Thanks.

      Reply
  20. Our Model TS-002 twin star fireplace won’t come on at all. Had been working, just quit. We have changed outlets, checked fuse box and cleaned inside.

    Reply
    • Hi Sharon

      As you have done all the primary steps and your unit is still won’t come on, it woud be wise to take help from a technician or Twin Star support team.

      Wish you all the best.

      Reply
  21. Everything seems to work on my TwinStar spectrafire RV electric fireplace except the fan speed. It’s supposed to have five different levels but only blows on low. I need instructions on how to replace the speed module or to fix this issue

    Reply
  22. There seems to be a short of some kind in my fireplace unit. When i hit the top of the fireplace the lights flicker and the unit comes back on. It is very unreliable in the state. Is there something I should check?

    Reply
    • Hi Paul

      Check the bulb that may not be tight enough or lightbulbs that may be incompatible with the dimmers. Also, check the light plug whether it is tight or loose. Check for the faulty switch too.
      First, find out which one or more is responsible for the issue and fix it.

      If it doesn’t work, take help from Twin Star customer support.

      Thanks

      Reply
  23. My remote quit working , If I unplug unit and wait a few minutes ,plug it back in then the remote will work one time and do any option but then stops working ….(please dont say get new batteries or get closer to the unit . I got a new remote ,does the same.

    Reply
    • Hi Mike

      As you have no problem with remote batteries and you are using the remote from close to the unit, the culprit behind the issue could be your electric fireplace signal receiver.
      Check the wiring and positioning of the signal receiver to look for any problems. Plus, check the outlet where you plug your unit. If you get any problem, try to fix it. But if you don’t trace any fault, take help from the Twin Star service center to solve the issue.

      Thanks.

      Reply
  24. The switch to the blower on my model 5500 wont go all the way on anymore. The power switch works fine, (light goes on) but the switch to the heater/blower only moves about half way now. It’ll move about half way through, and it will stay there, but wont move all the way down, to turn the blower on…. It’s not loose. Doesn’t act damaged in any other way. One day, we went to turn it on…and the switch wouldn’t work.

    Reply
  25. Hi – I have a Twinstar CFS-S500 – it was working beautifully or so I thought. I looked over, plenty of heat, no fire effect. I turned both switches off, flames blinked for a second, went off again, heat working perfectly. I unplugged the unit, waited about 2 minutes, tried again. Same thing. Heat works great no flames.

    Reply
    • Hi Kerrison

      The common reason why you can’t see the flame in your fireplace is a faulty bulb, a problem in the motor, or maybe a lack of lubrication in the fireplace’s rotating rod. First, you need to trace out the main reason behind the issue to fix it. It would be wise to take help from a professional.

      Thanks.

      Reply
  26. I have a twin-star model 18WM9082. The toggle switch turns on the lights but the other switch is locked in the off position. No remote, no panel for error codes. Thanks

    Reply
  27. I have the 36mm30608 fireplace. The logs and embers do not glow. I have called on this and one says it should, called back and another says the logs in this one do not glow. However my book on the fireplace says it is suppose to glow. I would like this verified and fixed. Please let me know as I think they are suppose to and something is faulty

    Reply
      • I have called fireplace service twice with no help. I just want to know if the logs and embers are suppose to glow. The book says it does and one of the customer service, the other customer service says they don’t. Which is it

        Reply
  28. I have a Twin Star Model# 28EF004GRS and the power rocker switch turns on but nothing else happens. The fuse on the circuit board is good. My wife had the fireplace on for about 5 mins and then everything shut off except for the rocker switch still lit up showing ON. What could the problem be? Thanks.

    Reply
    • Hi Robert

      Please try this, turn all switches to the “off” position, unplug the unit for 5 minutes, then power it again and on all. I hope, it will work.

      If it doesn’t work, contact the Twin Star customer service center.

      Thanks

      Reply
  29. Have a Twin Star Model 32II00GRA. The unit is dead. It will not turn on from the remote or control buttons. The outlet functions and the circuit breaker is nor tripped. Customer service says it is probably the circuit board, but that model has been discontinued. Any ideas where I can get a replacement part?

    Reply
    • Hi Charles

      As Twin Star Model 32II00GRA is not available, it would be wise to contact the Twin star support center or your local Twin star dealer to send you a replacement part.

      Thanks

      Reply
  30. We have Model 25EF031GRA purchased in November 2015. Recently we have noticed a change. The logs still glow, but we no longer have a flame effect. The heat and fan are working fine. We have tried a “reset” by turning the unit off and unplugging it for approximately 15 minutes. Unfortunately, that did not help.
    We would appreciate any assistance or advice you can provide.

    Reply
    • Hi Larry

      Do you turn on the flame button? If yes, maybe it doesn’t turn on with one press.

      Simply press the flame button several times to solve the no flame issue.

      If it doesn’t work, check the circuit breaker that might have tripped. As a result, the motor flame is not working in your fireplace.
      Well, first, try to flip the tripped switch back on if you get it tripped. Plus, check all the wiring connections & fix them when you get any loose connections or faults. Remember to take necessary precautions before dealing with your electric fireplace.

      Hopefully, your problem will be solved.

      Wish you good luck.

      Reply
  31. I have a 9HM900-E451 in a 144 sq ft room. It doesn’t come close to warming the sunroom like our previous unit. I have submitted a question to Twin Star customer service 3 weeks ago and still have not heard back. Is the heater too small or just not functioning. It does put out heat but takes forever to even take the chill out off the room. Can you help?

    Reply
    • Hi Craig

      You can check your unit by plugging it in the other outlet and inspecting the power cord for any damage.

      Also, check the heater’s thermostat & the heating element.

      If you get no fault, then contact your local Twin Star dealer.

      Best of luck!

      Reply

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