Duraflame Heater Manual And Troubleshooting Guide

Looking for a Duraflame Heater Manual for remote control instructions & heater troubleshooting? You are reading the right article. Exploring the whole article, you will learn the ultimate guide on:

  • Duraflame Heater Troubleshooting
  • Duraflame Heater Operating Instructions
  • Duraflame Remote Control Instructions
  • Duraflame Infrared Heater Particularizations
  • Benefits Of Using Duraflame Infrared Heaters

AsReading the whole article, you will learn in detail and step by step as you could learn from Heatilator gas fireplace manual. Oh! forget to mention, besides learning the above issues, you will also learn in detail about the most popular Duraflame Infrared Heaters. So, keep on reading to explore your query.

Table of Contents

 Duraflame Heater Manual- Ultimate Guide

On the way of knowing all about Duraflame heater instructions, let’s first learn about Duraflame infrared quartz heater troubleshooting:

Duraflame Infrared Heater Troubleshooting

Below are the common Duraflame heater problems that you may face while using Duraflame infrared heaters and their simple solutions:

1. Duraflame Heater Won’t Turn On

When you find your heater doesn’t turn on manually, then the problem may happen for 3 reasons:

  • Power is not coming from socket or buttons
  • Faulty operation of the heater
  • A faulty button of the display
  • Defective blower motor

Solution:

  • First, investigate the circuit breakers. Then unplug the power cord and plug it to another outlet. If the problem is occurring for the 1st issue, it will be solved. 
  • Yet, if you find the issue is remaining, manually press the main power button of your heater. It will bring the solution.  
  • After doing the 2nd initiative, if you find the problem is still, replace the control panel, circuit board. Hopefully, it will bring the solution.  
  • If the blower motor is faulty, then replace the blower or reassemble the blower.

2. Duraflame Heater Keeps Shutting Off

Your Duraflame infrared heater keeps shutting down due to overheating that happens because of the dirt accumulation inside the heater and air filter blockage, blown fuse, and a faulty thermostat. 

Solutions:

  • To fix the overheating issue, clean the whole heater as well as the air filter and make sure enough airflow inside your heater. 
  • If the thermostat is defective, replace it.
  • And check the blown fuse and replace that one. 

After fixing all these issues, if you find the problem is still remaining, then you can read our comprehensive guide on why the Duraflame heater keeps shutting down and how to fix it.

3. Duraflame Heater Fan Not Working

Your heater fan will begin to malfunction when dirt accumulates in the air filter or the fan motor gets faulty. Plus, when your heater fails to reach its set temperature, the fan stops functioning. Besides, loose wiring, faulty temperature gauge, and heater cool down cycle are responsible for your heater fan stopping working. 

Solutions:

  • Clean the heater’s air filter.
  • Replace the fan motor if it gets defective.
  • Reset your heater when it can’t reach its set temperature. 
  • In the case of the temperature gauge, replace the temperature sensor or heater thermostat.
  • Check and find out the loose wire connections inside the heater and fix them. 
  • And at the time cool down cycle, you don’t need to do anything. After the cycle, the fan will begin to work again. 

Here for your better understanding, you can also read our ultimate solution guide on how to fix a Duraflame heater defective fan.

4. Duraflame Heater Not Heating At All

When you discover that your Duraflame heater not getting hot enough, be sure the main possible culprits are the faulty thermostat or blower motor and wrong ductwork installation.

Solution:

Try the following solutions when you find your Duraflame heater stops heating:

  • First, check the thermostat and find out if it’s faulty or not. If it’s defective, then replace the thermostat. 
  • Now, investigate the blower motor. When finding it faulty, change it with a new one. 
  • And finally, make sure the ductwork installation is okay.  

5. Heater Not Producing Enough Heat

The heater fails to produce enough heat because of the power strip or surge protector. It can also be because the extension cord is being used and the unit location is exterior. 

Solutions:

In such cases, very first unplug the unit and then replug it directly into the wall located on an interior wall. 

6. Duraflame Heater Blowing Cold Air

The main cause of your heater blowing cold air is the wrong assembly of the heater blower or the faulty blower. 

Solutions:

If you find your Duraflame heater not blowing hot air, replace the assembly of the heater blower. The problem will be fixed and you will discover the heater is blowing hot air again. 

7. Duraflame Heater Keeps Beeping

While switching off your heater, you may notice the heater is creating beeping noise. You may also find the noise issue while flames on. The problem occurs because of the defective flame generator drive motor, gauge back panel & distorted spinner shaft.

Plus, you may also discover your unit is creating noise when you turn on your heater. A beeping noise while turning on your Duraflame happens due to the dirty blower motor. The dirt malfunctions the heater blower and causes your Duraflame heater making noise.

Solutions:

  • To fix your Duraflame infrared heater beeping noise which you can hear while turning on your heater, first uninstall the heater blower, get a vacuum and gently clean the heater blower vents. Then reinstall the heater blower. You will find the solution. 
  • And in case of noise while shutting off or flaming on, replace the flame generator drive motor of the heater. Yet, if you find the problem is remaining, then seek the customer service from Duraflame.  

8. Duraflame Heater No Flame

The most common reason for which your Duraflame heater flame stops working is the defective bulbs. Also, a faulty flame controlling switch and a blown fuse can be the causes for your heater flame not working. 

Solutions:

  • Replace the bulbs if your Duraflame heater light went out.
  • Change the flame controlling switch and the blown fuse. 

9. Power Cord Gets Warm

The issue happens because of a defective outlet or loose plugin. 

Solution: 

Monitor your heater cord and plug connection. A faulty wall outlet connection or loose plug can cause the outlet or plug to get heat up. 

Be certain the plug fits tightly in the outlet. Heaters draw more current than small appliances. Overheating of the outlet may occur even if it has not happened with the use of other appliances.

10. Remote Control Is Not Working

Duraflame remote control troubles may be noticed when the remote control is missing batteries or battery power. It may be because of the poor signal or your distance. Regularly pressing buttons in fast succession may cause the transmitter to malfunction.

Solution: 

Install new batteries for remote control troubleshooting first. Press the remote control buttons with an even motion and gentle pressure. 

Use the remote from less than 20 feet distance from the front of the heater. And always use the remote pointing at the control panel of your heater. Hopefully, you will find the solution to your remote control issues.

11. Display Temperature Not Matching Room Temperature

When you notice, your heater display temperature is not matching read by a thermostat, follow the below instructions for the solution.

Solution:   

  • Hold the timer button, 00 flashes then a single digit between -9 degrees to 9 degrees will arrive. 
  • At this point release the timer button and use the arrow up/down button to adjust the temperature variance up to 9 degrees +/-. 
  • After 10 seconds without control input, the heater will exit the thermostat calibration.

12. Duraflame Heater Flame Not Working

If you discover the heater flame is not moving, possibly, it’s occurring for 2 issues:

  • Faulty flame generator drive motor 
  • And the spinner is detached from the heater motor

Solution:

Get a new flame generator drive motor and replace it. Remove the ember bed, back panel & metal bracket. Then check if the spinner of the heater is correctly mounted to the motor or not. 

If it’s not rightly mounted, mount it perfectly and replace the back panel, metal bracket, and ember bed. The issue will be solved. 

13. Logs Glow Without Flame Effect

The main cause of this issue is the flame effect is turned off.

Solution:

Simply press the flame button several times. You will find the problem is gone and the ember logs are glowing again with a perfect flame effect. 

14. No Power, Display Buttons Don’t Light Up

This type of problem happens when the power cord isn’t plugged right into the outlet.

Solution:

When you face such type of issue, instantly check whether the heater is plugged or not into a standard 120-volt outlet. If it’s not plugged in, plug it in immediately. The problem will be resolved. 

15. Duraflame Heater Smells Like Burning

The following factors can be reasons when you get burning smell from your heater:

  • Dust and dirt inside the heater and heater air filter.
  • Burnt out electric wires or plastics inside the heater.

Solutions

  • Clean the heater thoroughly and heater air filter. If the air filter is worn out, replace it. 
  • Find out burning wirs or objects from the heater and replace with new one. 

Duraflame Heater Error Codes

In this section, we will explore the common Duraflame infrared heater error codes and their easy solutions:

1. Duraflame Heater Error Code ER

ER code on your Duraflame heater display will be blinking due to:

  • The heater power cord might not be plugged accurately in the outlet.
  • Or there is a loose connection in your outlet for which your heater is not getting power and popping ER error code. 
  • Also, blockage in the outlet or inlet can be the reason for ER code.   

Solutions:

  • Make sure the power cord is plugged in correctly in the outlet.
  • Unplug the heater and check out to find if there is any loose connection in the outlet and fix it.
  • Clean the outlet and inlet if there is any blockage. And never forget to switch off the circuit breaker before cleaning the outlet or inlet blockage. In such a case, it would be wise to take help from a professional because it’s a risky job. 
  • Finally, you can try resetting your heater to fix the ER error code when you notice it on the display.

2. Duraflame Heater Error Code E1

If you find the heater display is showing “E1”, think, the possible cause is that the thermostat sensor of your heater is broken or disconnected.

Solution: 

Unplug the heater, separate the back panel and examine that the thermostat is plugged into the main circuit board. If this does not resolve the problem, contact the customer service of Duraflame for a replacement thermostat sensor.

3. Duraflame Heater Error Code E2

Showing the “E2” on the heater display means the thermostat sensor of the heater is broken.

Solution:  

Contact customer service for a replacement thermostat sensor.

 4. Duraflame Heater Error Code E3

When you notice the Duraflame display is showing E3, know it’s happening because the manual reset overheats the protection of the heater and has been set off or triggered.

duraflame e3 error code

Solution:

If you notice the “E3” is shown on the display, first investigate whether the air inlets and outlets of the heater are broken or not. If they are broken, the issue will cause overheating. 

And the overheating causes Duraflame e3 error code showing. Firstly unplug the heater and allow it about 3o minutes to cool down. When you find the heater is cool enough, again plug the heater and run it. The problem will be solved.

Yet, if you notice the heater is showing the sign, feel free to contact the customer service of Duraflame. They will solve the issue.

5. Duraflame F5 Error Code

F5 is not an error code. You will find five brightness levels from F2-F5 on your Duraflame heater. F5 is the highest brightness and F1 is the lowest one. You can also select (00) which means you are selecting the OFF setting.

So, when you are getting or noticing the F5 code, it means you are told to select the highest brightness or you have selected the top brightness on your heater. 

Already you know why your Duraflame heater not working and how to fix all the heater issues by yourself. Now let’s know the how to operate your Duraflame heater with the remote control.

Duraflame Heater Operating Instructions

You know your Duraflame heater is remote controled. So, to operate your heater, you need to know how to use your heater remote control or how to operate it. Below, the operation instruction is given in detail.

 Duraflame Remote Control Instructions 

The Duraflame remote control manual is given below in detail. You can now easily learn how to use a Duraflame remote control instructions:

1. Power Button

The power button provides power to all of the functions of the Duraflame heater. The switch needs to be in the ON position for functions. But again pressing, you can turn off the heater.

If you look to disable or re-enable your heater function, you need to hold the power button for 10 seconds while ON. When you find the heater is disabled and then re-enable, you will notice the ember bed lights will flash several times. And then the heater will begin to function. 

2. Flame Button

Whenever the FLAME button is pressed, the power of the flame reduces. It has five brightness levels that can be selected.

3. Heat Button

The HEAT button is used to turn ON & OFF the heater.

4. Thermostat

The thermostat knob regulates the thermostat setting. Turning the knob clockwise will up the thermostat setting. Twisting the knob counter-clockwise will reduce the thermostat setting.

5. Ember Bed

This button on the remote control operates or pauses the undulant ember bed effect.

6. Timer Button

The remote control comes with a timer button. You can set your desired time from 30 minutes to 9 hours and by pressing “00”, you can turn off the time setting. 

 Can I Replace Duraflame Remote Control?

Yes, you can replace the Duraflame remote control. The replacement options are also available in the market. 

Benefits Of Using Duraflame Infrared Heaters

There are so many upsides to using duraflame infrared electric heaters. Let’s know all about them:

  • Firstly, there’s no extra smoke because no real wood is used. 
  • Secondly, infrared heating does not suck out the real humidity in the air. In this way, you get a humid and warm heat like you would feel on a winter afternoon.
  • Duraflame heaters let you make your house warmer without the disorder or the fuss that comes with live fire. There’s no cleaning up involved. 
  • These heaters are manageable and hence, you don’t need to stay stuck in one position. 
  • You can easily move the infrared heater to your living room, kitchen, or bathroom. At the same time, infrared heaters are cost-effective and easy to operate with the Duraflame remote control instructions.
  • All infrared heaters from Duraflame are environmentally-friendly.

Duraflame Infrared Heater Particularizations

Infrared heaters help to sustain the natural humidity within the air, resulting in moist, warm heat without drying out the room’s air. 

This heater gives supplemental zone heating for up to 1,000 square feet. The timer functions in the Duraflame remote control enable you to create your ideal and most relaxing environment. Operate the heater with the help of the Duraflame remote control. 

Details of 5 Famous Duraflame Heaters

Duraflame is one of the leading brands that has been a market leader for years in the heater fuel category. Duraflame’s infrared heaters are best for domestic use owing to the extended features that they provide for reasonable prices. Now, let’s learn detail about 5 best and most popular Duraflame Heaters: 

Duraflame 3D Infrared Electric Stove

The first thing that will draw your attention to this special Duraflame Infrared Heater is its smooth modern design. The Duraflame 3D Infrared Electric Stove is tiny enough to fit in little spaces and moved around comfortably by one person.

Furthermore, the 3D flame effect makes the infrared heater resemble a fireplace, without the risk of burning. It comes with settings that will enable you to set the brightness, speed, and colors. 

The infrared/quartz technology is a broadly desired one mainly because of the point that it warms the surroundings while maintaining the natural moisture of the room. You can find the icon for four simple controls to set the power, temperature, time, and flame on the Duraflame remote control.

Duraflame Freestanding Infrared Quartz Stove

The Duraflame Freestanding Infrared Quartz Stove is devised to look like an actual fireplace. The definite added benefits are portability and easy adjustment. You just need to remove the infrared heater from the box and attach the legs.

Duraflame DFI021ARU Electric Log Set Heater

If you have a pre-existing fireplace that you want to use without having to haul in logs for the fire and cleaning up after, this Duraflame heater is meant for you. At first sight, this heater doesn’t seem like a heater. Instead, anyone would confuse it for a regular set of logs that are previously half-burnt. 

The Duraflame DFI021ARU is an electric heater in the style of a log set and ember bed. With the thermostat, you can enhance or lower the temperature and adjust the log set to a temperature that you find suitable.

Duraflame 5HM7000-NC04 Portable Electric Infrared Heater

This Duraflame infrared heater has oscillating louvers that move from side to side to diffuse the air through the room. As a result, the heat is spread more equally irrespective of the size of the room. 

The oscillating louvers make the infrared unit energy-efficient and are one of the foremost reasons why homeowners with larger rooms choose tower heaters.

Duraflame DFI-550-22 Infrared Electric Stove Heater

The DFI-550-22 is very related to the Duraflame 3D Electric Infrared Heater in its form and design. It features a picture window-style door with arch detailing. The electric heater is built to replicate a typical burning fireplace without hassles. The flickering flame effect is especially life-like. 

You simply need to remove the unit from the packaging and plug it in to instantly heat the room. Because this infrared heater makes it feasible for people to have a fire without actually burning a single bit of wood and being almost maintenance-free, the DFI-550-22 is becoming a hot love. You can also online purchase Duraflame heaters at Lowes and QVC.

FAQs:

How do you adjust the temperature on a Duraflame heater?

The thermostat is adaptable by 2°F or 1°C increase by pressing the ‘Heater’ button on the control panel. To switch between °F and °C press and hold the ‘Heater’ button on the control panel for 3 seconds. The button on the remote control only turns the heater on/off to the thermostat setting picked with the control panel.

How do you use a Duraflame infrared heater?

Most Duraflame heaters have an infrared system and a mechanism that does not let the air dry out. It keeps a healthy air environment as it maintains the constant moisture and the water vapors in the air. Further, it heats up immediately even if there is a bigger area to heat.

How do I adjust the temperature on my electric heater?

To adjust your desired room temperature, turn the heater on and turn the thermostat dial temperature upward. Then, your electric heater will heat the room. Once the room has attained the wanted temperature, turn the thermostat dial backward.

How do you reset a Duraflame infrared heater?

To manually adjust the Duraflame infrared heater, turn Power Off and unplug the system from the wall outlet for 5 minutes. After 5 minutes, plug the system back into the wall, and work as normal. If this does not work take the Master Reset. Master Reset means turn off and unplug the unit, Press down the power button on the unit itself.

How do I reset my electric heater remote?

To reset, you just need to push the reset button which is present on the face of the outlet between the two plugs. If your electric heater is plugged into a wall plug that is controlled by a wall switch, make certain the wall switch is flipped to the ON position.

Is it safe to place the heater unit on carpet?

Yes, it’s safe to place your Duraflame heater on the carpet. But, don’t forget to keep any flammable items at least 3 feet away from the heater. 

How many square feet will my unit warm-up?

A Duraflame heater supplementary heats up to 1000 sq. ft. 

Conclusion

Now you know all about the Duraflame heater operating instructions that include Duraflame heater installation, remote control operation, and most importantly Duraflame infrared heater troubleshooting guide.

So, have your chosen Duraflame heater, install it and enjoy the cozy winter night.

Share & Help

15 thoughts on “Duraflame Heater Manual And Troubleshooting Guide”

    • Hi Doris

      The solution is given to my post. You will get it on problem 6. However, I am telling you here again-If you discover the heater flame is not moving, possibly, it’s occurring for 2 issues: 1. Faulty flame generator drives motor 2. And the spinner is detached from the heater motor.

      If the flame generator is the culprit, change it. Plus, check the spinner is mounted correctly, if not fix it. For better understanding, you can go to my post and read again the point 6.

      I hope, you will get the solution.

      Thanks

      Reply
  1. I have a older Duraflame and the code on it flashes F3 and stops heating the blower shuts down but the fake flame keeps going or stays on . Thank you

    Reply
    • Hi Mike

      When you notice the display is showing E3, know it’s happening because the manual reset overheats the protection of the heater has been set off or triggered.
      Solution:

      If you notice the “E3” is shown on the display, first investigate whether the air inlets and outlets of the heater are broken or not. If they are broken, the issue will cause overheating.

      And the overheating causes “E3” showing. Firstly unplug the heater and allow it about 3o minutes to cool down. When you find the heater is cool enough, again plug the heater and run it. The problem will be solved.

      Yet, if you notice the heater is showing the sign, feel free to contact the customer service of Duraflame. They will solve the issue.

      Thanks

      Reply
  2. I figured it out. On the inside of the door along the bottom are the manual controls. Which you can raise the temp and how long to run. The remote will not do this. All directions I read was trouble shoot on things not associated with the issues. Please have people look there 1st.

    Reply
  3. My duraflame doesnt have a dial for the thermostat and when I press the thermometer button only thing that happens is the light blink the display never show the temp.

    Reply

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