Quadra Fire Pellet Stoves Troubleshooting [7 Easy Solutions]

Stoves keep shutting off, backing up, ignition problems, jammed auger, poor combusting fire, and blowing cold air are the most known problems of Quadra fire pellet stoves.

quadra fire pellet stoves troubleshooting

You need the Quadra Fire Pellet Stoves troubleshooting guide article to combat all the problems you may face while using this stove.

Whenever you encounter a problem with your stove, you can go through this article and quickly solve your problem. 

Quadra Fire Pellet Stoves Troubleshooting [7 Easy Solutions]

For several problems in your Quadra fire pellet stoves, it may stop operating, and it may stop producing heat. However, let’s discuss the common issues and solutions that users usually face.

1. Stove Won’t Ignite

The blocked ignition system is mainly responsible for the problem of Quadra fire pellet stoves won’t igniting.

quadra fire pellet stove won't ignite

However, other factors are also causing these problems, and those are the following:

  • Faulty ignition system
  • Insufficient airflow
  • Faulty fume extractor
  • Low-quality pellet-burning


Thoroughly clean the ignition area of Quadra fire pellet stoves to resolve the problem. The other ways to solve the problem are the following:

  • Replace the faulty ignition system if required
  • Ensure proper airflow supply to the firepot
  • Replace the defective fume extractor
  • Use high-quality pellet for burning

2. Stove Keeps Shutting Off

If your Quadra fire pellet stoves keep shutting off, it indicates something wrong with the furnace or requires proper cleaning.

quadra fire pellet stove keeps shutting off

The other reasons for this problem are the following:

  • Blocked air supply
  • Blocked fuel supply/hopper
  • Dirty stove
  • Error log in the pellet stove
  • Worn pellet stove


Thorough cleaning of the Quadra fire pellet stoves, hopper, and combustion chamber is the leading solution to this problem. The other keys are the following:

  • Clean the leftover unburnt pellets and ash to remove the air supply blockage
  • Ensure proper delivery of ammunition to the fire
  • Clean the pellet stove properly
  • Use the shots correct size to solve the problem
  • Replace worn pellet stove

Well, to get more information in detail & for your convenience to fix the shutting-off issue, you should follow our instructions on the pellet stove keeps shutting off too.

3. Stove Keeps Backing Up

Improper combustion of the pellets is the main culprit for which Quadra fire pellet stoves keep backing up. The other reasons for this problem are the following:

  • Poor quality pellets/ poorly burning pellets
  • Pellets leaving huge ash
  • Shells stuck in the hopper
  • Pellet dust builds up in the auger


If your Quadra fire pellet stoves keep backing up continuously, you can prevent it in the following ways.

  • Use high-quality pellet for burning to ensure better combustion
  • Before starting each fire, clean the ashtray or boil the pot
  • Check the too-big pellet size to prevent its sticking in the hopper
  • Clean the hopper’s pellet dust

4. Stove Auger Keeps Jamming

Using too many pellets or wrong size pellets in the auger causes the auger to jam in Quadra fire pellet stoves.

quadra fire pellet stove auger keeps jamming

Look at the following factors which also are causes of this problem.

  • Using too large pellets in the stove
  • Dust build-up in the auger and hoppers bottom
  • Blockage in pellet chute
  • Worn auger motor


Whenever you use a particular Quadra fire pellet stoves model, you should use a pellet according to that model’s size. The solutions to combat this auger jamming problem are the following:

  • At regular intervals, clean the auger and hopper
  • Use high-quality and exact-size pellets
  • Clean the hopper’s dust
  • Contact a technician to replace the worn auger motor

5. Poor Combustion Fire

The poor combusting fire of Quadra fire pellet stoves indicates that the stove is smoking.

quadra fire pellet stove poor combustion fire

Usually, the smoking problem is related to fuel or airflow. But other factors are also responsible, those are: 

  • Poor quality fuel
  • Pellet stove burning black
  • Smoking pellet stove
  • Blocked airflow
  • Leak in combustion blower 


To prevent the poor combusting fire problem, you can follow the solutions below: 

  • Use high-quality fuel which tackles the ash or moisture content
  • Clean the combustion chambers’ air inlet
  • Remove the unburn pellet or ash build-up from the burn pot
  • Take professional help to check the leakage or blockages in the combustion blower

6. Stove Blowing Cold Air

Quadra fire pellet stoves blowing cold air means that the convection blower is not generating heat even if it is working. The factors that create this problem are the following:

  • Dirty fuel or air supply components
  • Too low output temperature
  • Damaged hopper or combustion chamber 

Also, read why the pellet stove blower not working & how to fix it.


If your stove starts to blow cold air, you should maintain a regular cleaning routine of its principal components. The other solutions are:

  • Regularly clean the air supply components 
  • The current room temperature should be lower than the desired room temperature
  • Replace the damaged hopper or combustion chamber

Here, you can watch this video on regular maintenance of your Quadra Fire pellet stove.

7. Defective Pellet Feed System

Quadra fire pellet stoves’ defective pellet feed system causes too many feeding pellets or the stove stops feeding pellets. The common reasons for faulty pellet feed systems are: 

  • Empty hopper
  • Jammed auger
  • Damaged auger motor
  • Blockage in the air inlet
  • Incorrect feed rate setup


If your stove has a defective pellet feed system, it would stop feeding or operating correctly. Solve the faulty pellet system in the following ways: 

  • Fill the empty hopper
  • Clean the blockage or jam in the auger
  • Replace the damaged auger motor
  • Set up the feed rate correctly

Here, you can watch this video for a better understanding of how to replace a pellet stove auger motor.

Note: To keep your pellet stove in good condition, don’t forget to maintain your Quadra Fire Pellet stove according to the manufacturer.


How long should a Quadra fire pellet stove last?

Typically, a pellet stove lasts up to 10 years with typical usage. However, cheaply made stoves may last less than ten years with regular use. But a sporadically used and well-maintained pellet stove’s life expectancy is more than ten years.

Where is the model number on a Quadra-Fire pellet stove?

Each model of every stove or fireplace consists of a rating plate and serial number. Usually, the serial number and rating plate are listed on the furnace. However, the model number can locate under the stove or inside or back of the stove.

What does a thermocouple do on a Quadra-fire pellet stove?

The thermocouple on the stove asks for more fuel by sending signals to the control box. It asks for power when the flame reaches a definite temperature level. The thermocouple signals the control box to pause the pellet feed when it senses the exact firepot heat level.


Hopefully, all the factors responsible for creating problems in Quadra-Fire Pellet Stoves are clear to you now. This Quadra-fire pellet stove troubleshooting guide aims to provide a thorough idea about all the issues and solutions.

Well, if you have any other problems with you Quadra Fire pellet stove, you can inform us by commenting in the comment box. We’ll be happy to help you with a solution.

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22 thoughts on “Quadra Fire Pellet Stoves Troubleshooting [7 Easy Solutions]”

  1. My Quadra Fire CB 1200-I .. pellets will fill up in the pot before they all burn out, we can’t leave it unattended or it may overflow with pellets and burns really black .. we have had 2 service guys to put parts on and still not fixed.. ty

  2. The pellet stove starts at the desired low thermostat setting, going through the initial pellet feeding, then igniting the pellets, resuming pellet feed to reach the temperature to activate the thermocouple to start the convection-circulating air blower. The problem I have is that the convection blower intermittently shuts off but will resume operation after 10-15 minutes. Pellets continue to feed and burn normally. Can you provide me with a possible cause? Thank you.

    • Hi Kelly

      A convection blower shuts off if the blower fails to turn on, the blower makes a noise or the blower fails to turn off. First, try cleaning the convection blower as dirt or debris may be trapped within the blower which could be the reason behind the issue.
      If cleaning doesn’t work, it would be wise to take help from a technician.


  3. My auger stopped turning. It’s not jammed. It just won’t feed pellets. I put pellets directly into the pot to see if it would light. It did and then a few pellets came through, but then the auger never really fed any more pellets. How can i test the motor? or what steps should i go through to see if it is the motor? What other issues can cause the auger not to feed?

    • Hi Julie

      The auger may sometimes stop feeding pellets to cover a safety feature when the stove turns on and it doesn’t sense heat for 15 minutes. If it is not the issue, check the vacuum switch tube and make sure it is clean and damage-free. Plus, make sure your stove and venting are clean, and the fire door and ash pan gaskets are sealed tightly. You should also ensure that the thermocouple is seated properly.

      If it doesn’t work, take help from the Quadra support team.

      Wish you all the best.

  4. Quadra fire Castile manufactured in 2004.The control box flashes 3 red lights. Reset button won’t reset,unplug the unit no change. Is this the thermocoupler

    • Hi Kevin

      When yellow light flashes on the control box, it indicates a problem with the thermocouple. Well, to solve the issue, check the connection on the thermocouple & replace it if you get it faulty. Before checking the connections, must unplug the unit.

      However, if it doesn’t work, take help from the Quadra Fire customer support center or your local Quadra Fire dealer.

      Hopefully, your problem will be solved.

      Wish you all the best!

  5. My quadra fire 1200 . Runs great but the blower will not turn off when i turn thermostaat down It stops feeding pellets but blower will run forever. Also when i start it it wont feed unless i manually fill pot w pellets then itll start feeding and stays lit w a perfect flame I replaced the igniter And 1 -scan disc so far. Any ideas would be graetly appreciated.
    Thank You

    • Hi Craig

      When you turn the thermostat down & the Quadra fire pellet stove stops feeding pellets, there might still be heat trapped within your firebox.

      So, it’s risky to suddenly turn off the pellet stove in this condition.

      That’s why your pellet stove blower runs continuously until the heat is no longer sensed.

      However, if you find the blower runs abnormally, it would be wise to contact the Quadra fire customer support center or your local Quadra-Fire dealer.

      Plus, keep in mind, when the blower runs in such a case, don’t unplug the unit as unplugging the unit could seriously damage the electrical components of your unit.

      Wish you all the best!

  6. My stove a Quadra fire 1200 . Has a starting issue and blowers wont turn off when i lower thermostat. I have to start stove by manually filling fire pot w a few handfuls of pellets. From ther it runs perfect. I have cleaned everything . Also replaced snap disc 1 and 2 . I do notice the snap disc I bought have continuity out of the box I thoght they should be open till heated/

  7. Quafra-fire Castile has been cleaned, the auger motor, snap disks 1, 2 and 3 have all been replaced and the pellets are still not dropping. Don’t know what else to do. Followed all the troubleshooting steps.

  8. I just replaced a quadrafire insert after 20 years of great service with a new similar model. The new stove worked great for a few weeks but now won’t relight automatically. If I press the start button it lights just fine. It just won’t relight after it goes out. The red light is on, pellets in the combustion can, but no relight.

  9. hi i have a 1200 i . it burns for 40 -45 minutes then stops. i have replaced the thermo coupler but it still does it. could it be a bad snap disc and which one


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